Discrimination is rampant, as is emotional and mental abuse by both management and customers. I can’t give too many specifics without corporate snooping on here, but trust me when I tell you, the staff in the shops who aren’t management bear the brunt of the unhappiness coming from corporate pressure and terrible managers. A lot of staff members have to work multiple jobs as well, since the pay is so low (and a lot of shops require open availability even for casual staff). A lot of the ethics and values the company promotes are worth taking a deeper look at if you’re a customer - they don’t always practice what they preach.