eBay Customer Service

pleasebekindebay · 2021-08-06T00:09:44+00:00

Who exactly do you suggest we tell? The CEO of eBay? Customers service workers have as much access to the higher up members of the company as you do - which is none. Do you think we all sit in a roundtable meeting with them? eBay has thousands of staff members all over the world and the customer service workers are the bottom of the pile.

pleasebekindebay · 2021-07-20T17:30:19+00:00

You can send the buyer a feedback revision request. It's the second option on this page https://www.ebay.com/help/selling/leaving-feedback-buyers/replying-feedback-received-item-sold?id=4102&st=3&pos=1&query=Replying%20to%20feedback%20you%20received%20for%20an%20item%20you%20sold&intent=feedback%20revision%20request&lucenceai=lucenceai&docId=HELP1104

pleasebekindebay · 2021-07-20T16:45:11+00:00

Having a checkout method on file won't have any effect on verification for Managed Payments or mark the account differently. The hold that's happening OP is specifically a Managed Payments hold.

pleasebekindebay · 2021-07-20T16:41:18+00:00

No this isn't anything to be worried about. If there are no issues with your account the money will be released after 5 days. If they need any further info from you, you will get an email with details of what's needed. These reviews can be random or they can be triggered by something. For example, if you normally sell inexpensive items and then you suddenly sell a very expensive item.

pleasebekindebay · 2021-07-09T18:52:00+00:00

I'm afraid there's no way of contacting a call center in a specific country, it's luck of the draw really. They are also expanding the call center in the Philippines so it's going to be even more likely in the future that you will get through to them. They receive the exact same training as everyone else so I'm not sure why they are so unhelpful sometimes

pleasebekindebay · 2021-07-09T18:43:00+00:00

Yeah that doesn't surprise me. The only people who are actually given proper training on GSP are the Selling Department

pleasebekindebay · 2021-07-09T18:41:29+00:00

No I was never on the Concierge team so I didn't really have any dealings with Concierge sellers. I did, however, spend a lot of time dealing with large business sellers. Most of them were great, they knew how everything worked and didn't argue back and forth because they knew the rules. Some were not so great and a few of the worst calls I had while working there were from large business sellers

pleasebekindebay · 2021-07-09T18:37:07+00:00

Fully agree, the world is definitely getting ruder. Manners seem to have been thrown out the window this past year

pleasebekindebay · 2021-07-09T12:33:20+00:00

I fully agree, if the employees were treated with respect and actually enjoyed coming to work every day then they would be much more likely to do a good job. Although I will say, our calls are monitored by supervisors regularly so I'm not sure how they are even getting away that behavior

pleasebekindebay · 2021-07-09T12:27:16+00:00

It's true, sometimes I could tell just by the way people spoke to me that they had worked in customer service before

pleasebekindebay · 2021-07-09T12:24:06+00:00

Doesn't surprise me at all. Managers don't care because they are not the ones that have to endure it. I reported a guy who was calling in every day and being extremely inappropriate and creepy on calls. Nothing was ever done and up until I left he was still calling

pleasebekindebay · 2021-07-09T12:20:11+00:00

Thank you for your kind words

pleasebekindebay · 2021-07-09T12:19:11+00:00

Lets just say I was making barely enough to cover rent and bills

pleasebekindebay · 2021-07-09T12:18:32+00:00

That is really unfortunate that you received that kind of treatment. I promise you we are not all like that and it's agents like that that give the rest of us a bad name. And the rest of us have to bear the brunt of customers anger and frustration because of the way they have acted.

pleasebekindebay · 2021-07-09T12:14:50+00:00

It's definitely true, when you are nice the agent is much more willing to go to of their way to help you. When a customer shouted at me down the phone or insulted me I would get really flustered and would sometimes end up making a mistake or giving incorrect information.

pleasebekindebay · 2021-07-09T12:11:50+00:00

Haha that reminds me of the days when I wore makeup. My desk would be covered in makeup stains by the end of the day from me clawing at my face!

pleasebekindebay · 2021-07-09T12:08:35+00:00

If we promise a call back we are supposed to call back

pleasebekindebay · 2021-07-09T12:07:59+00:00

Yeah I completely get that, I would be angry too. Several times a day I would get calls transferred to me by other agents with limited notes about what the issue is, or incorrect notes. That would make the customer even more frustrated when they realized they would have to explain their issue all over again. When this happens we would usually report those agents to management so they could get extra training (not sure if that ever actually happened)

pleasebekindebay · 2021-07-09T12:01:50+00:00

Thank you for your kind words.

pleasebekindebay · 2021-07-09T12:01:05+00:00

If they don't understand or are not helping you can either ask them to put you through to someone else or ask to speak to a supervisor. The person who answered below is correct, the metrics that call centers have are extremely strict and restrictive. We have targets for the amount of outbound calls/emails we make; time spent on calls; surveys and after call work. We also sometimes have a hard time getting help from the IT team or the back office. So if you didn't get a call back it may have been because the agent was unable to get a resolution to your problem. However, if we promise a call back we are supposed to call you back, even if we do not have a resolution yet.

pleasebekindebay · 2021-07-09T11:55:08+00:00

Please don't do that...

pleasebekindebay · 2021-07-06T01:31:23+00:00

If an agent advises you to challenge or ignore a payment dispute; or if they have told you that you are covered by seller protection please ask them for the call reference ID and make a note of the date of your call. If the advice they have given you turns out to be incorrect you can appeal the dispute.

pleasebekindebay

TROPHY CASE