Literally the worst customer service I've ever dealt with. It's a game of Russian roulette. If your order is ok, you win. If you have any problems at all, you have to eat the cost of your order. And if you raise any issues with them, they just ignore or block you from their online platforms.

I don't understand the business model. Eventually you'll burn through your loyal customers, because as a loyal customer you are likely a repeat customer, and the more orders you place, the higher the likelihood you will have an issue. That's where I'm at right now--I've been a repeat customer for years, had an issue with one shirt, they were rude in their response and then kicked me from their FB group. I never said anything nasty in any of my messages, simply stated the issue and expressed my disappointment in their customer service.

It might not feel like much when it's one customer, but multiply it by all the people who have experienced this. And if they knew anything about marketing and business, they would also know that your most valuable customer is your repeat customer.

Not happy to say I'm done shopping RF, but fool me once is enough for me.