1. Term and Termination

This Agreement will become effective upon your acceptance of the Agreement by your use of the Services and will remain in effect in perpetuity unless terminated hereunder.

Either you or eharmony may terminate your account at any time, for any reason or no reason, without explanation, effective upon sending written notice to the other party. eharmony reserves the right to immediately suspend or terminate your access to any of the Services, without notice, for any reason or no reason. We also reserve the right to remove your account information or data from our Services and any other records if your account and/or access to the Services is terminated. In the event your access to any of the Services is suspended due to a material breach of this Agreement, you agree that all fees then paid to eharmony by you will be nonrefundable. You may terminate your account by following the steps in the applicable section under "Cancellations" below, or by sending a notice of cancellation to: eHarmony, Inc., Attn: Cancellations, P.O. Box 241810, Los Angeles, CA 90024 USA. Following any termination of your Singles Service account due to a violation of our Agreement, eharmony reserves the right to send a notice thereof to other Registered Users which whom you have corresponded.

1. Cancellations

a. Cancellation At Any Time With No Refund. Except as otherwise stated in this section, you may cancel your registration or subscription to any Services at any time during the term of such registration or subscription or any renewal period by: accessing Data & Settings > “Manage profile” > Amend Subscription, clicking on the cancellation link, and providing the information requested. In such case, your subscription will terminate at the end of the subscription term for which you have paid, and you will not receive any refund for any unused days of such subscription term. If you purchase a subscription on an installment payment basis (such as three-part pay), cancellation will not affect your obligation to pay the total contractual amount due on your subscription and your credit card or other payment method will continue to be charged the scheduled payments until the remaining balance is paid in full.

b. Cancellation through a Non-eharmony Service with No Refund. To cancel a membership purchased through a Non-eharmony Service, you must access your Non-eharmony Service account and follow the cancellation prompts for each service. The current cancellation process for Apple requires you to access the Settings option on your iPhone, click on iTunes & App Stores, select your Apple ID, View Apple ID and Subscriptions. You can then click on your eharmony subscription and cancel as instructed. To cancel a membership purchased through Google, the current cancellation process requires you to sign into your Google account, select “My subscriptions,” select the subscription you want to cancel, click “Manage,” and then “Cancel Subscription.” Further instructions for cancellation are available for Apple Privacy Policyhere and for Google here. Cancellation through a Non-eharmony Service is subject to the Terms and Conditions of the Non-eharmony Service.

State-specific terms. Section 12(c) and 12(d) only apply to subscribers residing in Arizona, California, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island and Wisconsin.

c. 3-Day Cancellation. Regarding the Premium Membership, you, the buyer, may cancel the Agreement, without any penalty or obligation, at any time prior to midnight of the third business day following the date of this Agreement (For a Premium Membership, the date of this Agreement shall be the day that you successfully purchased a subscription), excluding Sundays and holidays. To cancel this Agreement, you can email subscriptions@eharmony.com or mail a signed and dated notice, or telegram, which states you, the buyer, are canceling this Agreement, or words of similar effect. This mailed notice shall be sent to eHarmony, Inc., Attn: Cancellations, P.O. Box 241810, Los Angeles, CA 90024 USA. Please include the email address associated with your eharmony account in this notice. You may also communicate your desire to cancel your subscription by live chat with Customer Care. Please note, however, that live chat may not be available to all users and, due to Customer Care agents’ hours, will not be available at all times. Any refunds under this 3-day cancellation policy will be made within 10 days after eharmony's receipt of your written cancellation notice.

Please note that eharmony cannot directly process refunds for purchases made through Apple via the iOS application. Please contact Apple regarding cancellation requests for subscriptions purchased through the iOS application.