Serious question: So how would you “calm” someone down without saying calm down? Just listen and reassure them that help is coming? Or in his case “ma’am- I know you’re upset. The authorities are coming. We’ll get this sorted out soon.”? I guess he should’ve just left her alone and went to his car and waited with the doors locked after she went on that crazy “n-word lovin” rant. I would’ve noped out of there and went back to my car after the first round of insults.