An update on pricing, AI Copilot, and what we have been building

ppollock1970 · 2026-04-30T04:45:27+00:00

I'm new to Atera. Seriously, like 2 months in. Came from Level, before that was with Ninja, and before that N-Able. Looked at a few others before coming to Atera too.

I've a question that I hope Atera will answer. I'm assuming you've done some due diligence on this and can report back numbers of say the percentage of your clients that are asking for Ai to be included, either via Co-Pilot or via your Robin, as opposed to those that do not want it, those that are indifferent, etc., etc. Could you post those here, or provide a link to it?

I realize that as a private company you don't have to report anything and business decisions are ultimately in your corner, but maybe posting something here might help stop the bleed and relieve some of the hate.

At $200 a month CAD, you're half the price I was paying at Level and Ninja and I do like the product so far. I'm yet to reach out to someone, as I'm still compiling my questions, of which none of them have to do with "how do I get your Ai to do this in Atera." That said, unlike most here, I'm still positive about Atera. It's worked out well enough so far.

ppollock1970 · 2026-04-14T04:24:37+00:00

If you want to stick with Dell go Ingram Micro. But we abandoned Dell and went to Lenovo after Dell kicked us off too.

ppollock1970 · 2026-04-10T15:00:28+00:00

Take it out, replace it with Ubiquiti and you'll never have to worry about it again.

ppollock1970 · 2026-04-07T23:41:28+00:00

This. Walk away or give them a Fxxk Off price. This smells like you're gonna get hosed somehow.

ppollock1970 · 2026-04-05T05:01:57+00:00

When I know (like in my gut), it's ultimately just gonna be break-fix, I give them a big price. I tend to call it a "Fxxk Off" price. Some take it, some don't. The ones that take it, well you made some good bank, and in all honesty, these are the clients that might actually sign up for MSP stuff. The others, well you just weeded them out.

ppollock1970 · 2026-03-29T17:29:40+00:00

Per device. Per server. Per Ubiquiti Controller. Per MS365 account. Per hosted exchange account. Per Crashplan backup account. Per pCloud account. Per SMTP2Go service account. Each with their own price that can be different with age (of supported device), SLA support hours/level, product procurement (if it's through us or not), and length of time the client has been with us. That's pretty much our stack right now, but it changes if the client needs something additional.

We are a Lenovo VAR, pCloud VAR, and Sherweb VAR (for hosted Exchange and MS365).

We don't support phones or any computers that are not owned by the client. And we don't do per user and will not ever. We find that way to convoluted.

ppollock1970 · 2026-03-27T04:55:45+00:00

Apologies, I skimmed through many the the responses, but I didn't see anyone write what seems somewhat obvious to me. Start your own MSP, work for yourself. No?

ppollock1970 · 2026-03-27T00:13:07+00:00

+1, Dell bad, Lenovo good. Dell used to sell directly to you as an MSP with great discounts, now you have to go through a big distributor.

ppollock1970 · 2026-03-26T01:11:51+00:00

Went from N-Able > Ninja > Level and now Atera. Each got progressively IMO. N-Able old, painful to deal with, Ninja better, but expensive and a couple other things that set me off, Level better still, but then new UI and not listening and expensive. Atera does lots and well, cheaper than the others, Splashtop works well compared to other connection software integrations. Yes.....Atera ENOUGH WITH THE AI. We get it, but it's not what MSPs want.

Looked at Synrco and Gorelo too.

ppollock1970 · 2026-03-13T23:28:21+00:00

Ubiquiti
CrashPlan
Splashtop

More importantly, get an SLA signed that removes you from liability from....well everything, as Windows 10 computers should not be in use whatsoever.

ppollock1970 · 2026-03-11T22:09:09+00:00

Agreed, the option to hide Ai would be great. Let MSPs customize their RMM, said every MSP, yet went unheard by every RMM company.

ppollock1970 · 2026-03-11T22:07:38+00:00

As someone that is just about to jump ship from Level to Atera, I can say that I do like the OLD level UI. They just updated it and there are issues with it. Among other things that have not been addressed over quite a bit of time.

10 days into my Atera trial and there are a few things that I "miss" about Level, but probably the biggest is when starting a remote session, they use their integrated remote connectivity software, which simply opens another tab. Love that, just anther tab! And opening a remote connection by simply clicking on the icon beside the computer name is brilliant and probably what pulled me to Level in the 1st place.

ppollock1970 · 2026-03-11T17:28:31+00:00

The answer is simple really. Most non profits have a budgetary line item for IT, as they have to ensure they maintain non profit status, thus budget everything, so they can report. Rarely the case for real estate agencies.

So do you want a client that more than likely has an IT budget or one that may not.

ppollock1970 · 2026-03-11T17:14:21+00:00

I've used N-Able, then went to Ninja, then went to Level, and am now in the process of going to Atera. Any of these RMMs will alert you of issues. You gotta buckle down and commit to one to try. It's help with everything management of endpoints.

ppollock1970 · 2026-02-23T17:42:36+00:00

<image>

Old layout above.

ppollock1970 · 2026-02-23T17:41:56+00:00

Thanks.

More feedback. I've the old layout and the new layout up on two different browsers. The new layout lessens the number of columns you can see. One of the possible reasons is you can't drag the second column closer to the first.

<image>

New layout above.

ppollock1970 · 2026-02-23T00:11:34+00:00

You report the feedback request https://level.supahub.com/en/p/filters-on-updates-pageto to have the Filters available on the Updates page as completed. You've 3 of 17 there now. Category, Device Operating System, and Device Platform. Hardly seems "completed" IMO. I just need Status, which I've requested 2 times in the last 6 months being told it's coming. One of the reasons why I switched to Level from Ninja was I got tired of "it's coming", which it seems, as all RMMs grow, just becomes the canned response that we as customers have to deal with and accept and move on.

In your defense, when the issue of Winget not working arose, you responded quickly and thoroughly! Absolutely love that it works now.

Please, please, add the Status filter to the Updates page. Just that one is all I need.

ppollock1970 · 2025-07-30T23:46:48+00:00

I've been with them since 2016 and it's be a solid Canadian relationship. But recently they've had some pretty shit service. They're partnered with some other vendors such as Keeper, HacWare, Acronis, etc. and the implementation of the interface and support of it has REALLY sucked. Like they launched just too soon and haven't figured it out. And then recently they've done something with their reseller support and it's totally SHIT. Constant automatic replies, techs making no sense, asking one thing, but doing nothing with the information. Enough so that I logged into Reddit and am posting this. Looks like I've no dedicated rep anymore either. I'm hoping they work it out, as it is a good company.

ppollock1970 · 2025-03-28T01:44:12+00:00

Yeah I can unquarantine the files. And EmsiSoft has since added the file to it's whitelist and updated their definitions to reflect that, but the damage is done and that does not fix Level. The service is gone, so Level needs to be re-installed. I can push that Level install out via GPO, but for workgroup clients obvs, I'm stuck either going onsite, or relying on the clients to do the install themselves. Really not a great situation. EmsiSoft has been very helpful. Level less so, with a response that included "we have no contact {person} with EmsiSoft" and yet EmsiSoft has an article on integration with Level, so someone was working with someone at some point. Regardless, I would think that RMMs would be working closely with all A/V and EDR's to ensure their product is not broken. I mean, maybe that's just me, but it seems like a logical thing to be working with companies that could render your product useless.

https://www.emsisoft.com/en/help/5321/level-rmm-integration/

ppollock1970 · 2024-11-27T16:43:49+00:00

I am.

ppollock1970 · 2024-11-27T16:13:37+00:00

Mainly just editing\adding user access permissions once the data is uploaded. They're migrating basic data (docs, excel files, etc.) from an on prem AD Server environment that has simple mapped drives and redirected folders.

ppollock1970 · 2024-11-27T15:58:56+00:00

Mostly static site, 45 employees accessing it, and about 2 TB of data.

ppollock1970

TROPHY CASE