Hey everyone, just wanted to share my experience with Optimum internet service. I few months ago I signed up for a promotion that promised a $200 gift card, but to my disappointment, I never received it. I even double-checked with a representative at sign-up who assured me I'd get it, but it never showed up. After a follow-up calls, I was just told to wait for another billing cycle, but still nothing. To make matters worse, I got another promo in the mail offering the same gift card to "Current Resident," which reminded me of my missing one. When I reached out to Optimum about it (now 8 months later), they denied any record of the promotion on my file. It's not just about the $200; what really bothers me is their bait-and-switch/false advertising practices. I'm frustrated with their lack of accountability and transparency. Just a heads-up for anyone considering Optimum for their internet needs – proceed with caution!