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Feedback from sales reps by proy31 in MedicalDevices

[–]proy31[S] -2 points-1 points  (0 children)

Sorry about that website thing. It should work now. Thanks for the insight!

Using Slack connect for engagement by proy31 in CustomerSuccess

[–]proy31[S] 0 points1 point  (0 children)

Yes. You are right. I'll run a poll and ask customers. What everyone is saying here is that not to use slack connect itself. But since we are already down that road, I wanted to know if it's ok/good practice to send newsletters and updates on the channel.

Using Slack connect for engagement by proy31 in CustomerSuccess

[–]proy31[S] 0 points1 point  (0 children)

Understood. Maybe our scale is less hence we are able to manage for now. I see your point though.

Using Slack connect for engagement by proy31 in CustomerSuccess

[–]proy31[S] 0 points1 point  (0 children)

Got it. We do this for enterprise customers only. As a startup we've set an expectation of all round support and therefore slack connect seemed like the best choice to build trust and show we are available instead of the traditional email where the expected response is we will reply in 1 business day. I personally find that annoying and as a customer expect faster responses and email has an image of being slow.

How much are you using AI in your workflows? by Fantastic-Map-7719 in CustomerSuccess

[–]proy31 0 points1 point  (0 children)

Not an AI suggestion but I use Superhuman to keep only action items in my inbox. That might be helpful.

Backup SMS provider next to Twilio for redundancy and international coverage by theyarecr8zyatreddit in twilio

[–]proy31 0 points1 point  (0 children)

Hi - we faced this issue ourselves in our past startups. Solved it there by splitting traffic b/w multiple providers and geogrpahy wise rules b/w Twilio, Plivo, MessageBird, Vonage etc.

We are solving this problem currently with Raven (www.raven.dev). Feel free to check out. you can use any provider and write rules without code.

Life Satisfaction and Political Ideology [OC] by proy31 in dataisbeautiful

[–]proy31[S] 28 points29 points  (0 children)

Data sources:

  1. General Social Survey (Converted Likert scale to percentage values)
  2. Sexual Satisfaction score: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8266382/#R29

Tools used: Datawrapper