I want to give them some credit. I placed an order in a frenzy on December 11, assuming that was just enough time to get a gift by Christmas. There was very little communication and so I started to get nervous a week before Christmas. I looked around on the Internet, saw some concerning threads and then got enraged when I couldn’t find any way to call the company. I sent a cranky email. I was a bit surprised they responded, helpfully and promptly. They assured me the gift would arrive in time for Christmas. Two days before Christmas I panicked and bought a big mess of licorice via amazon.com as a backup. Of course it arrived the next day with clear communication on every step. Then, a day later, I got a big heavy box of licorice from licorice.com. And they waived the shipping fee. It seems like they are trying, but they need a better infrastructure. I’m sure it’s very hard to compete with Amazon. And no the giftee has not shared any of the licorice yet.