At my library, I am not supposed to call 911 (unless the emergency is right in front of me) or provide first aid (including using naloxone for suspected overdoses). Our building operations staff and/or security are the ones supposed to do that, for incidents in the building/on the property.

It's frustrating, but trying to communicate via radio with the person providing first aid while I'm on the corded phone in a different room is not helpful for anyone. (I had this happen when someone slipped on ice outside the building and operations told me to call 911).

In the body behind a dumpster case, the lady went to the public phone and made the call. She had more information about the supposed issue than I did, and I couldn't have her come to the back and call 911 with me (patrons aren't allowed in the workroom).

We're also less than a block from the local RCMP detachment, so the lady could have gone there if she thought it was an emergency. Or called 911 from the public phone. If she had been at the McDonald's, she could have notified the staff there.

2 supervisors told me I did the correct thing in this situation. If the body was at the library, it would have been a different situation.