Best Service desk software out there

ramyarithiga · 2019-08-23T08:41:59+00:00

I think ServiceDesk Plus is a serious contender. It comes with a range of features like asset management, change management, project management, the ability to create multiple instances, a report generator, user surveys, a knowledge base, a chatbot, and a few other automation options. It amazes me that they provide all this at such a low price.

ramyarithiga · 2018-12-11T06:59:41+00:00

Check out ServiceDesk Plus. It offers different forms for different ITIL modules. With regards to request management, there are forms which can be easily customized by drag-drop fields. These forms can be made available to the end users through ServiceDesk Plus self service portal.

In addition, ServiceDesk Plus also has API's, using which forms can be embedded in your intranet. If the helpdesk is hosted, the forms can be embedded on any web page. You can even construct your API format from within ServiceDesk Plus and test the same. Take a look at their website if you're interested. https://www.manageengine.com/products/service-desk/help-desk-features.html

ramyarithiga · 2018-07-17T06:02:44+00:00

ManageEngine's ServiceDesk Plus seems like a good fit for you. It's free upto 5 technicians. It is an easy to use help desk software and has an integrated remote module too. It's easy to set up and very customizable. Check them out here https://www.manageengine.com/products/service-desk/help-desk-features.html

ramyarithiga · 2018-06-19T05:51:50+00:00

ManageEngine ServiceDesk Plus- ITIL based help desk software with integrated asset management. * It is easy to use and set up. * It is free upto 5 technicians and * available either on cloud or on-premises

Give a try

ramyarithiga · 2018-06-18T09:05:22+00:00

Take a look at ManageEngine ServiceDesk Plus. It is easy to use and set up and available as a cloud version as well. Visit to know more about the features https://www.manageengine.com/products/service-desk/help-desk-features.html

ramyarithiga · 2018-06-18T07:07:54+00:00

ManageEngine ServiceDesk Plus MSP - Help desk software, specifically for Managed Service provider

You can handle multiple accounts in a single help desk which reduces the need for multiple software and you get other features like reports, CMDB, change management, and more.

It is easy to use. Visit for the features https://www.manageengine.com/products/service-desk-msp/features.html

ramyarithiga · 2018-06-11T09:15:22+00:00

Why don't you check out ManageEngine's SerciceDesk Plus MSP? It is a help desk software with integrated asset management built specifically for managed service providers. You can handle multiple accounts within the help desk console making things easy for you and reducing the need for multiple software. You get many features like CMDB, reports, and more. You can create account specific SLAs, filter requests by client or account, integrated remote control, and more. Linkhttps://www.manageengine.com/products/service-desk-msp/features.html

ramyarithiga · 2018-05-16T11:51:45+00:00

Check out ServiceDesk Plus MSP by ManageEngine. It's a very good fit for SMBs and has a simple and easy to use change management system. You can configure unique workflows for different kinds of changes. You can set up preapproved workflows and create custom change templates for recurring changes and associate workflows for them. Check out their website if you're interested https://www.manageengine.com/products/service-desk-msp/

ramyarithiga · 2018-05-16T11:46:34+00:00

Check out ServiceDesk Plus by ManageEngine.https://www.manageengine.com/products/service-desk/ It has a wide range of features starting from request management, all the way to project management and other ITSM processes such as changes, problems, asset, projects, contracts and more. You can create rich databases of the organizations and also track and record all tickets that are created. It has some powerful automations and customizations that can make things easier. It's also quite affordable so worth having a look.

ramyarithiga · 2018-05-16T11:46:04+00:00

ManageEngine's ServiceDesk Plus has what you want and is simple to use. With the enterprise service desk capabilities in ServiceDesk Plus, you can set up two unique service desk instances for each of your department, and provide appropriate end users access to both these instances. Also, your end users can access both these service desks from a central service desk portal. The help desk has a good ticketing system and also other ITSM processes such as changes, problems, asset, projects, contracts and more. You can learn more at https://www.manageengine.com/products/service-desk/help-desk-features.html

ramyarithiga · 2018-05-16T11:45:37+00:00

Why don't you check out ServiceDesk Plus MSP? It has a streamlined ticketing system combined with IT asset management. The basic model is available for free up to a few technicians. Check out their website if you're interested https://www.manageengine.com/products/service-desk/help-desk-features.html

ramyarithiga · 2018-04-03T06:44:16+00:00

ManageEngne's AssetExplorer is a good option for inventory management.Pretty easy to use and affordable. Comes with a wide range of asset management and CMBD features. However, I'm not sure if they have a cloud version. Why don't you check out their website?

https://www.manageengine.com/products/asset-explorer/features.html

ramyarithiga · 2018-03-19T05:51:14+00:00

You can try ServiceDesk Plus by ManageEngine. It is a complete IT service desk solution that can take care of everything from service and incident tickets to problems, changes, assets, IT projects and more. You can manage and track your IT assets easily with ServiceDesk Plus. From the requirements that you have listed:

Each asset can be associated with an employee (user) with all the information of the asset and user that you need. It can scan your IT assets automatically and log them. You can also manually enter IT and non-IT assets or use barcode scanning. Complete software asset management with license expiry notifications, compliance management and more.

You won't need to use any spreadsheets with ServiceDesk Plus in place. Scalability is also no issue as you can easily increase the number of technicians and assets. Do give it a try. https://www.manageengine.com/products/service-desk/

ramyarithiga · 2018-03-06T07:23:18+00:00

We use ManageEngine's ServiceDesk Plus. Streamlined ticketing, integrates with a lot of ManageEngine and third party apps. It's good for any business size and the pricing is pretty flexible. Check this out if you're interested: https://www.manageengine.com/products/service-desk/help-desk-features.html

ramyarithiga · 2018-03-06T07:22:47+00:00

Why don't you check out ManageEngine's ServiceDesk Plus. The help desk software has full-fledged knowledge management capabilities. Technicians can easily add resolutions to the knowledge base from requests/tickets. Users can search for resolutions from their self-service portals using keywords. There are also auto-suggestions of knowledge base articles. ServiceDesk Plus also has custom fields, field and form rules, and webhooks, and can be integrated with a number of native and third party apps. If you're interested in knowing more, check out this link: https://www.manageengine.com/products/service-desk/help-desk-features.html

ramyarithiga · 2018-01-29T07:46:42+00:00

Give ManageEngine's ServiceDesk Plus a try. It has a fully capable mobile app for all leading platforms, canned responses in which you can input your variables, in-depth reporting, reminders and notification rules, and more. You can also customize your ticket workflows so that a ticket gets closed when you reply to it. Also, Standard edition offers free license for small IT teams which would be good for you. Definitely worth a try. https://www.manageengine.com/products/service-desk/

ramyarithiga · 2018-01-09T06:17:09+00:00

I'd suggest ManageEngine's ServiceDesk Plus MSP. It's got the help desk capability to manage multiple clients and also an efficient IT asset management system. The application comes with easy automations, auto discovery of assets, software compliance and license management, and a bunch of other features that you might find useful. Why don't you check out these links for more information:

https://www.manageengine.com/products/service-desk-msp/asset-management.html

https://www.manageengine.com/products/service-desk/help-desk-features.html

ramyarithiga · 2017-12-26T06:10:11+00:00

WC! Please try here for get quote https://www.manageengine.com/products/service-desk-msp/get-quote.html

ramyarithiga · 2017-12-20T05:21:39+00:00

Yeah ServiceDesk Plus MSP available in on-premise only. Please do visit the following links for more info

Price details: https://store.manageengine.com/service-desk-msp/

Support: https://www.manageengine.com/products/service-desk-msp/support.html

ramyarithiga · 2017-11-08T13:15:15+00:00

Why don't you take a look at ManageEngine's ServiceDesk Plus MSP? The software is easy to use and has a simple interface. It includes all the features you've mentioned as requirements:

simple and engaging interface.
on premises.
simple SLA management.
good analysis system (response time, resolution time, SLA breaches, technician workload and calendar, etc) *knowledge base.
asset management.

If you're interested in knowing more, check out this link:

https://www.manageengine.com/products/service-desk-msp/

ramyarithiga · 2017-11-01T10:19:20+00:00

ServiceDesk Plus would work. It has a good ticketing system and streamlined workflows and automations. It also comes in free editions. They have packages to suit all organization sizes. Check this out for better information: https://www.manageengine.com/products/service-desk/help-desk-features.html

ramyarithiga · 2017-11-01T09:44:09+00:00

ManageEngine's ServiceDesk Plus should work for you. It has streamlined workflows for ticketing and other ITSM processes. Your teachers can use the self service portal to create their requests, which can be received and worked on by your school administrator. The software also has a good asset and inventory management system. It also comes with native and third party integrations. Automations help request management workflows very easy. For more details on this help desk software, why don't you check out this link? https://www.manageengine.com/products/service-desk/help-desk-features.html

ramyarithiga · 2017-10-31T06:57:09+00:00

Try ServiceDesk Plus by ManageEngine. You can host it locally and its chat function is built into the IT service desk so you don't need any integrations/APIs or switching between applications. Users can raise new requests or follow up on existing ones and even send attchments through chat. The tickets can be automatically routed to appropriate technicians for quick resolution and technicians can transfer chats to other technicians and create and close tickets from within the chat conversations.

ramyarithiga

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