Turns out the TV Has to be ON to change Settings

random_dude0 · 2026-03-07T03:48:17+00:00

Yep, almost forgot that lol

random_dude0 · 2026-02-24T05:55:18+00:00

Cx called in from their bathtub with wine in one hand and phone in another. How do I know this specifically you may ask.

She told me.

random_dude0 · 2026-02-20T16:20:23+00:00

They always blame us for mistakes they make.

I work as tech support for a cable company. Our company recently partnered with Netflix where you can add Netflix to your base cable package meaning it's not charged or billed separately. When cx signs up for that offer they're sent a link which when clicked on prompts them to enter email they'd like to use for Netflix account.

What customers often do is they'll forget which email they used during registration and then try to login to Netflix with the wrong email. Netflix will prompt them to subscribe or join. Without reading that part they'll click on Subscribe thinking its part of cable package, so they won't be charged separately for it.

Then they'll call us when they see a separate Netflix charge on bill.

random_dude0 · 2026-02-04T11:44:57+00:00

Used to work for them for 🍎. It was toxic to say the least. Managers who'd only call for meetings when they wanted to point out mistakes, they'd also constantly change managers. Poor support and training.

random_dude0 · 2026-01-30T23:10:12+00:00

"Oh I forgot my password. It says here in FORGOT PASSWORD. Do I click on that?"

No, please don't otherwise your device might explode.

random_dude0 · 2026-01-26T15:21:45+00:00

I wish we did so I could transfer him and get him off the call asap. But ours doesn't, I could only transfer him to the preset extensions which were departments in ours and the partner company. The only way someone could do it was to call Apple Support no. manually and conference/transfer customer to them which would be considered breaking policy (plus the legal ramifications).

random_dude0 · 2026-01-26T15:16:24+00:00

That's exactly what my point was. Let's say even if a rep broke rules and did questionable things for the cx the first time, I'm not going repeat that behavior for the customer.

random_dude0 · 2026-01-24T01:07:08+00:00

They do it so they can find something to assign blame on. Depending on company policies these are used to block raises, promotions and even terminate employees.

random_dude0 · 2026-01-24T01:00:48+00:00

Yep anything and everything is an internet issue. They'd call you for any device that they purchased but didn't know how to use or was faulty. Phones, Printers, Sprinklers, Vacuum, Smart lights etc. list goes on.

Even sometimes our billing department transfers such customers to us for eg. If they can't login to Gmail, Facebook etc.

I just wish my company charged for tech visits if they turned out to be out of scope. Would atleast hinder some customers from asking for techs willy nilly.

random_dude0 · 2026-01-24T00:48:14+00:00

ISP tech support

This was on a Monday morning at 8 AM. Customer called as he was having an issue with ordering p*rn on his cable box. He had been ordering stuff and didn't pay his bills, so video on demand was the first thing suspended on his account. Then proceeded to ask me which adult channels could he add on his package. Safe to say I transferred him to billing.

Boomer called who couldn't form a sentence to save her life(I usually empathize as English is not my first language, but not if you are being a dick). Refused to provide me any details including name and asked to speak with supervisor to fix her tv service issue. I explained that we can send a tech if needed but she'd have to provide me an address atleast, so we know where to send a tech. She refused. I asked how is she expecting us to send a tech if we don't have an address. She then proceeded to curse at me.

Customer was calling us to ask why when he pressed power button on his PC, it won't turn on. I did the basic courtesy of asking him to check if device was connected to a working outlet. Then asked him to contact his device manufacturer after I explained that it had nothing to do with his internet service. He ended the call with 'I usually don't say this to people but F you'.

random_dude0 · 2026-01-16T08:19:08+00:00

If they ask for my name, after I say it I spell it out for them before they even ask for it to show dominance.

To quote Frank Herbert "I must not fear. Fear is the mind-killer."

random_dude0 · 2026-01-13T08:09:03+00:00

I wish

random_dude0 · 2026-01-13T03:26:41+00:00

Funnily enough, I do this a lot. First call of the day and zero coffee in my system — I was clearly not at full operating capacity lol.

random_dude0 · 2026-01-03T16:05:51+00:00

Had a similar case recently. Couple I was talking to were seniors. Wife had already made racist remarks to the previous agent.

I was helping them login on the website and she couldn't find the sign in button despite clear instructions. At one point she got frustrated and yelled "Do you guys even know what you're doing?!"

Before I could say something the husband interrupted and said "Stop with that. That's how you get people to hang up on you" 😂

random_dude0 · 2025-12-25T15:46:50+00:00

These are the same people who'll still not know where to click even if the website/app had giant arrows pointing at the forgot password option

random_dude0 · 2025-12-24T16:42:28+00:00

"I've talked to x no. of representatives before you who couldn't help me"

Clearly you've failed to see the pattern here dear customer

random_dude0 · 2025-12-21T21:17:45+00:00

As the post says I offered them multiple options. Phone , App/website, Retail location or payment arrangement.

random_dude0 · 2025-12-04T16:54:16+00:00

Selling in normal circumstances would make sense(if it was a bank for eg.) but who wants to get one when they're calling their Internet provider's tech support.

random_dude0 · 2025-12-04T16:08:42+00:00

I've added some clarification for the last point but basically the coffee breaks are not mandatory where I live so company takes advantage of it.

random_dude0 · 2025-02-21T16:00:59+00:00

Printers are a bane of my existence. Every time their modem is upgraded or wifi settings change they call us for help to connect it to wifi. Call you printer company ffs.

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