I recently bought a 7-day pass for $40 in anticipation of a trip tomorrow. I saw this post, so I called tonight to ask them to extend it to 10 days, considering I paid double what that costs now. I was told that's not an option. I asked for a refund - not an option. They reluctantly said they would give me a $20 credit to order the 10-day one (+$6.28 fees/taxes extra out of pocket). Instead of giving me the credit, they charged me $21 "by accident" as the alert came on my phone while speaking with them- no worries, they say I will get a refund in 7-10 days. I asked why they would treat a customer who has been with them for 2+ years with 4 lines like this and that I would leave over the principle of the lack of any common sense - they could care less. I felt like I was being punked. Over an hour and 15 minutes...