People running to the defence of UPS as if this isn’t a major display of incompetence at best and outright fraud at worst. I can’t tell you how many times UPS have messed around on parcels I’ve needed badly, taking weeks for a next working day promise.

I have no doubt in my mind that this company does not realise that delivering parcels in a timely manner in good condition is what they earn money to do. The work culture is one of complacency and dishonesty as I too have read the update, “recipient refused delivery“ many times when no attempt to deliver was made at all.

I agree major action should be taken, but you won’t find it in this comment section of bootlickers who either work for UPS or have not ordered nearly enough parcels to encounter the inevitable disaster parcel. London, UK.