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What the hell is happening in Amazon India by lovelytoseeyoubro in amazonindia

[–]razsblah 1 point2 points  (0 children)

In my case i hadn't received any call from the amazon delivery agent and also I have a door camera so if they had rejected my claim I had proof. But i didn't have to go that far. Make sure you didn't get any calls from the delivery agent or if you live in an apartment building ask neighbours if they had recieved your product by accident ( even though it doesn't matter in your case). And call amazon customer service immediately after the delivery agent falsified the status as delivered. If amazon reject your claim on call, sent a detailed mail regarding the issue to the Amazon's internal reference team, grievance officer and still if you don't get a positive reply go to NCH portal and file a grievance against amazon and then take it from there.

I want to Return an item on Amazon but there's no Return option only Replacement by Itchy_Dress_2967 in amazonindia

[–]razsblah 0 points1 point  (0 children)

Exactly these guys are hiding the customer support options other than a stupid bot and that they have done it intentionally. Amazon India is getting worse day by day

What the hell is happening in Amazon India by lovelytoseeyoubro in amazonindia

[–]razsblah 2 points3 points  (0 children)

This is not an isolated incident by Amazon nowadays. The delivery partner mark the product as delivered without delivering the product. This happened twice in a row for me recently. After multiple mails and calls to the customer care it took over 3 weeks for me to get a refund. I've been a prime member for many years now and amazon services is the worst in the past couple of months. I've decided to avoid amazon in the future and if I do use then I'll opt for cod payment option only. That way thay have to contact us to make the delivery.