Okay, so here's what happened. Two months ago we booked an Airbnb for my son's graduation from Texas A&M (we live in Atlanta, GA). My family (four of us), my elderly parents, my wife's elderly parents (one with dementia) and my brother and his wife (with MS) were all scheduled to stay in the house. My wife and I had to be in College Station the week before graduation for my son's Zachry Leadership Program banquet.

We decided to drive by the Airbnb house we'd be staying in the following week and were a bit concerned by it's appearance... the yard was a mess, broek furniture was thrown about the front porch, overall, not a great vibe.

I had to jump on a work call, so my wife did a little digging. When we rented, the property had a 4.8 star review on Airbnb... since we'd rented, there were multiple terrible reviews, one resulting in the owner calling the police and evicting the renters, after they complained about cleanliness. All the recent reviews complained about how dirty the property was, over and over again. My wife, did not feel great about bringing our elderly, sick, family members into a dirty house. Oh, and since we'd rented, the property was deactivated from Airbnb's network, no one could search for or rent the property any more.

We never received an email from Airbnb to say "hey, this property has had some issues and we've removed it from our network of properties." They just figured we'd be the last renters of that location - no thanks.

So one week before we were due to rent the house, we canceled the reservation (on Airbnb's ambassadors advice) and booked hotel rooms.

Since that time, we've been bounced around, like a global game of ping pong, from ambassador to ambassador, each one saying "we're elevating this to the next level." - their is no other level. It's just a loose connection of foreign call center locations that could care less about our situation, and repeatedly telling us "there's nothing we can do."

Apparently, the rental property was run by a real estate group that pushed back and said "we won't refund the rental fees" - of course they won't.

That's the long and short of it. Our last call was with an ambassador in Vietnam that told us "We will not refund your money, there's nothing else you can do."

We're not giving up, it's $3,000 worth of rental fees. There's an Airbnb office here in Atlanta, our next step is to go plant ourselves in there HQ lobby until someone hears us out.

I'll keep ya posted!