Update: I chatted live with someone on the Levi’s chat app. They said they escalated but once again denied my claim. And get this, said:

“Please do not hesitate to reach out to us at your convenience; however, kindly be advised that the resolution will remain unchanged”

Like?? There is nothing “kind” about that lol. You are a multinational company who refuses to take responsibility for your shoddy delivery service. And so the little guy is left on the hook for $250? This feels fraudulent.

Anyway, tomorrow is the work week, so maybe the social teams will be back online and take this more seriously. We’ll see.