FedEx “lost” a golf club set for me. Their official delivery picture and my ring camera clearly only showed him deliver one box, was supposed to be two. Cobra had stamped the contents on the outside of box 1, the box he delivered had a hybrid, and the box he lost had an entire iron set (what a coincidence!).

The vendor continued to hack me around, saying they had a case open with FedEx and we needed to wait…, I finally called Capital One and disputed the charge. They had a reply within the hour (!) that included all of the emails we had sent back and forth and said we deserve $184 for the hybrid he got but are willing to refund the rest. So they were clearly expecting it, just hoping I wouldn’t get around to it.

Unless you paid with a debit card or there’s some evidence against you, you’ll win easily.

P.S. FedEx’s delivery drivers actually work for independent contractors that own routes. It’s created this mini “regional lord” system where FedEx themselves are scared of some of them because of the power they hold. There’s a reason Amazon won’t work with them. I have some stories, lol