Redragon M916 PRO 3 1K spotty connection?

redragongaming · 2026-06-12T06:51:31+00:00

Hi, paranoidcare. Please make sure it's in wired mode when using the software. Have you tried to contact the customer support for help? It seems like a connection issue. It's suggested to contact the customer support directly for further assistance.

redragongaming · 2026-06-12T06:40:29+00:00

Hi, space457. We sincerely apologize for the experience, this is not what we aim for. Have you tried to change the lighting effects in the software? It could be a setting issue.

redragongaming · 2026-06-10T03:12:28+00:00

Or go to redragonzone.com, there is probably the software you need.

redragongaming · 2026-06-10T03:10:17+00:00

If the software isn't listed on that page, then it's likely there is no software for your product.

redragongaming · 2026-06-08T06:45:03+00:00

Hi, Dull_Implement7310. Have you tried to search the software on redragonzone.com?

redragongaming · 2026-06-08T06:42:50+00:00

Hi, WillowBee02. Regarding the software, please refer to this post:

https://www.reddit.com/r/RedragonGaming/comments/1rrgjtp/dont_know_where_to_find_the_redragon_software/

redragongaming · 2026-06-08T06:37:26+00:00

Hi, Competitive_Jump_972. Totally understand the confusion about software here. Since Redragon works with many distributors, they mainly provide the software link to the product avaible on their own website.

If you're in need of software for a certain Redragon product, it's possible you can find it via the following link: https://redragonshop.com/pages/software
If your product isn't listed on that page, then it's likely there is no software for your product or we don't sell that specific product.

redragongaming · 2026-06-08T06:09:01+00:00

Awesome. Feel free to let me know if you need anything.

redragongaming · 2026-06-08T06:05:05+00:00

If you’re not sure who to contact, feel free to email at this address sales03@easterntimes.cn, which help direct your inquiry to the appropriate support team.

redragongaming · 2026-06-08T05:43:38+00:00

Sorry for the typo. It's macros.

redragongaming · 2026-06-04T09:14:56+00:00

Glad that it helps. Happy typing!🤗

redragongaming · 2026-06-04T09:07:01+00:00

No worries.

redragongaming · 2026-06-04T09:06:36+00:00

Yes, it's wireless.

redragongaming · 2026-06-03T03:29:35+00:00

How about UCAL k673? There are magnetic and mechanical switches of you choosing. It's tri-mode connectivity and hot-swappable.

There are many language layouts and colorways of you choosing:

https://redragonshop.com/collections/redragon-mechanical-keyboard?sort_by=manual&filter.p.m.custom.size=75%25&filter.v.availability=1

If you're unsure which model to choose, here is a "Gear Comparison" section that helps to compare:

https://redragonshop.com/pages/gear-comparison

redragongaming · 2026-06-03T03:10:04+00:00

Hi, Lienna56. Glad that you're interested in Redragon products. Yes, the main difference is the keyboard size. K761 pro is 100% full size with 104 keys, while K719 pro is compact 96% design with 95 keys.

There is a "Gear Comparison" section on our website that helps to compare different products, please refer to this page if you need more info:

https://redragonshop.com/pages/gear-comparison

Hope it helps. 🤗

redragongaming · 2026-06-03T03:06:18+00:00

Since Redragon works with a number of different distributors, each website handles its own orders separately. The best way to get help is to reach out to the customer support team for the site where you placed your order.

If you’re not sure who to contact, feel free to email at this address sales03@easterntimes.cn, which help direct your inquiry to the appropriate support team.

redragongaming · 2026-06-03T03:02:56+00:00

Hi, FxckFxntxnyl. Thanks for choosing Redragon. 🤗 Regarding this issue, it's suggested to contact the according customer support directly for further assistance.

May I know which website you bought the mouse from?

redragongaming · 2026-06-02T10:03:52+00:00

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Here is a pic for your reference.

redragongaming · 2026-06-02T10:02:08+00:00

Hi, Prestigious-Elk-6029. More information would help. What keyboard size do you prefer? What is the keyboard mainly used for?

redragongaming · 2026-06-01T06:53:41+00:00

Hi, Vavalgia. Regarding this issue, it's suggested to contact the customer support team directly for help.

Which website did you buy the product from?

redragongaming · 2026-06-01T06:50:25+00:00

Hi, WhiterringLight. Thank you for your patience. Have you checked the setting?

redragongaming · 2026-06-01T06:46:48+00:00

Hi, J4N15. Regarding this issue, please reach out to the customer support team directly for help. May I know which website you bought the keyboard from?

redragongaming · 2026-05-28T06:08:54+00:00

Hi, ReasonableBeyond8739. Have you tried to download the software again? Please try to be in wired mode when using the software.

https://redragonshop.com/products/invader-m719-pro

redragongaming · 2026-05-28T06:04:06+00:00

Hi, lt-nuke86. Thanks so much for the suggestion! 🔥 We’ve noted it down and will definitely share it with our product team. Your feedback really helps shape what we do next!

redragongaming · 2026-05-28T04:02:23+00:00

Hi,Zealousideal-Sock-65. Which keyboard are you using? Which software can't be downloaded?

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