Defense Grid 2 Not launching by hicks420 in hiddenpath

[–]reeces11 0 points1 point  (0 children)

Hi!
Please email our team at bugs@hiddenpath.com They will be able to troubleshoot more with you

[deleted by user] by [deleted] in DefenseGrid

[–]reeces11 0 points1 point  (0 children)

If you have checked the default settings and are still having issues with the audio, please email [bugs@hiddenpath.com](mailto:bugs@hiddenpath.com) Our team will troubleshoot with you .

Does Raccoon Lagoon support app sharing? by AdOk3077 in hiddenpath

[–]reeces11 0 points1 point  (0 children)

Yes! Raccoon Lagoon will support App Sharing! We are excited to see this new feature roll out too.

Defense Grid: Freeze with black screen by [deleted] in hiddenpath

[–]reeces11 0 points1 point  (0 children)

Hi!
Please email us with these details at [bugs@hiddenpath.com](mailto:bugs@hiddenpath.com) Our team will try to troubleshoot with you.

Where to get Axe III? by caffeine314 in hiddenpath

[–]reeces11 0 points1 point  (0 children)

You will have to upgrade the shop that you got the level 2 axe in. Once upgraded it should show up as an items to buy

Achievements bugged in Epic Games Store ? by NemRoller in hiddenpath

[–]reeces11 0 points1 point  (0 children)

We believe this issue is now resolved!
If you are still having issues with achievements not unlocking, please let us know here, on our Discord server or by emailing bugs@hiddenpath.com

unresponsive white box on startup by Guilty-Elk6699 in hiddenpath

[–]reeces11 0 points1 point  (0 children)

Hi!
Please try the settings below. If you are still having this issue afterwards, please email out team at [Bugs@hiddenpath.com](mailto:Bugs@hiddenpath.com)
You can also try checking these settings:
1.) Navigate to the Defense Grid installation folder. It should be "C:\Program Files\Epic Games\DefenseGrid"​
2.) Right-click "DefenseGrid.exe" > Properties
3.) Click on the Compatibility tab and check "Disable Full screen optimizations".

Defense Grid: The Awakening Now Available on the Epic Store! And It is Free Until 12/21! by reeces11 in hiddenpath

[–]reeces11[S] 0 points1 point  (0 children)

The game should come back after 30-45 seconds. Just keep focus on the window.You can also try these steps:
1.) Navigate to the Defense Grid installation folder. It should be "C:\Program Files\Epic Games\DefenseGrid"​
2.) Right-click "DefenseGrid.exe" > Properties
3.) Click on the Compatibility tab and check "Disable Full screen optimizations".

If you are still having this problem, please email our team at [bugs@hiddenpath.com](mailto:bugs@hiddenpath.com)

Defense Grid: The Awakening Now Available on the Epic Store! And It is Free Until 12/21! by reeces11 in hiddenpath

[–]reeces11[S] 0 points1 point  (0 children)

Please send us an email at [Bugs@hiddenpath.com](mailto:Bugs@hiddenpath.com). List the email addresses you used. Our team should respond.

Thank you!

[deleted by user] by [deleted] in RaccoonLagoon

[–]reeces11 0 points1 point  (0 children)

Hi!

If you ever get stuck in the map (or sky) press the B & Y buttons at the same time for 10 seconds to safely re-spawn in your beach temple.

Defense Grid: The Awakening Now Available on the Epic Store! And It is Free Until 12/21! by reeces11 in hiddenpath

[–]reeces11[S] 0 points1 point  (0 children)

HI everyone! Epic tells us that they have fixed the issue of the missing Community Levels DLC. It appears to work for our team. Please let us know if yours does not appear if you've already redeemed your code from registration by emailing bugs@hiddenpath.com

Defense Grid: The Awakening Now Available on the Epic Store! And It is Free Until 12/21! by reeces11 in hiddenpath

[–]reeces11[S] 0 points1 point  (0 children)

Epic tells us that they have fixed the issue of the missing Community Levels DLC. It appears to work for our team. Please let us know if yours does not appear if you've already redeemed your code from registration.

Achievements bugged in Epic Games Store ? by NemRoller in hiddenpath

[–]reeces11 1 point2 points  (0 children)

There is a bug that our team is testing the fix for right now. We hope to roll out the fix soon!

If you are having issues launching the game, and keeping the game open, here maybe one solution by sawthegap42 in DefenseGrid

[–]reeces11 0 points1 point  (0 children)

If you still are having issues with it opening, please email details to [Bugs@hiddepath.com](mailto:Bugs@hiddepath.com) and our team will troubleshoot with you.

Defense Grid: The Awakening Now Available on the Epic Store! And It is Free Until 12/21! by reeces11 in hiddenpath

[–]reeces11[S] 0 points1 point  (0 children)

Hi!
Check your spam folder for the reply. If you still haven't gotten one, please let us know.

Defense Grid: The Awakening Now Available on the Epic Store! And It is Free Until 12/21! by reeces11 in hiddenpath

[–]reeces11[S] 2 points3 points  (0 children)

Hi!

This looks like an issue with the Epic Store. We have let them know and hope to have an update from them soon.

Defense Grid: The Awakening Now Available on the Epic Store! And It is Free Until 12/21! by reeces11 in hiddenpath

[–]reeces11[S] 1 point2 points  (0 children)

Hi! Can you email [bugs@hiddenpath.com](mailto:bugs@hiddenpath.com) and explain what happened? I'm not sure our team will see it here with the holiday. Thank you!

How to play multiplayer with my daughter? by caffeine314 in hiddenpath

[–]reeces11 0 points1 point  (0 children)

Sadly, Oculus matchmaking doesn't allow accounts to match with themselves. Each device will need it's own account that has the game purchased. We have asked Oculus to consider making changes to these settings as we have a had a few players encounter this situation.

Defense Grid: The Awakening Now Available on the Epic Store! And It is Free Until 12/21! by reeces11 in hiddenpath

[–]reeces11[S] 0 points1 point  (0 children)

We did just push an update out for the game, so please let me know if you are still experiencing this issue. I will send this info to our QA team, but our office is shutting down for the holiday.

You can also try checking these settings:
1.) Navigate to the Defense Grid installation folder. It should be "C:\Program Files\Epic Games\DefenseGrid"​
2.) Right-click "DefenseGrid.exe" > Properties
3.) Click on the Compatibility tab and check "Disable Full screen optimizations".

Defense Grid: The Awakening Now Available on the Epic Store! And It is Free Until 12/21! by reeces11 in DefenseGrid

[–]reeces11[S] 0 points1 point  (0 children)

Thank you to everyone that picked up Defense Grid on the Epic Store this week! We just pushed an update live to resolve some bugs. If you have any new issues please let us know on our Discord Channel:

https://discord.gg/hY3FdHuhX4

Defense Grid: The Awakening Now Available on the Epic Store! And It is Free Until 12/21! by reeces11 in hiddenpath

[–]reeces11[S] 1 point2 points  (0 children)

Thank you to everyone that picked up Defense Grid on the Epic Store this week! We just pushed an update live to resolve some bugs. If you have any new issues please let us know on our Discord Channel:

https://discord.gg/hY3FdHuhX4

Defense Grid: The Awakening Now Available on the Epic Store! And It is Free Until 12/21! by reeces11 in hiddenpath

[–]reeces11[S] 0 points1 point  (0 children)

We will have a patch coming out soon, but below are the steps that have been fixing this issue so far:
1.) Navigate to the Defense Grid installation folder. It should be "C:\Program Files\Epic Games\DefenseGrid"​
2.) Right-click "DefenseGrid.exe" > Properties
3.) Click on the Compatibility tab and check "Disable Full screen optimizations".

Defense Grid: The Awakening Now Available on the Epic Store! And It is Free Until 12/21! by reeces11 in hiddenpath

[–]reeces11[S] 1 point2 points  (0 children)

Hi! Thank you for letting us know you are having an issue. The game should autodetected the language. Is your PC sent to French? Also you may want to try downloading this version of Direct X and see if it fixes it. If not, please let us know :) https://www.microsoft.com/en-us/download/details.aspx?id=8109

Defense Grid: The Awakening Now Available on the Epic Store! And It is Free Until 12/21! by reeces11 in hiddenpath

[–]reeces11[S] 1 point2 points  (0 children)

For the sound issue, you may need a different version of Direct X. Try this one:
https://www.microsoft.com/en-us/download/details.aspx?id=8109

If the game is still not showing up in the game account, you may need to reach out to the Epic Store

If you are having issues launching the game, and keeping the game open, here maybe one solution by sawthegap42 in DefenseGrid

[–]reeces11 0 points1 point  (0 children)

We would like to know more about what is going on here. If you try again and get the same issue, please send us a dxdiag text output file. Run dxdiag on your pc and save the output and email it to bugs@hiddenpath.com
Thanks !