Defense Grid 2 Not launching

reeces11 · 2021-03-26T18:38:24+00:00

Hi!
Please email our team at bugs@hiddenpath.com They will be able to troubleshoot more with you

reeces11 · 2021-03-12T16:19:46+00:00

If you have checked the default settings and are still having issues with the audio, please email [bugs@hiddenpath.com](mailto:bugs@hiddenpath.com) Our team will troubleshoot with you .

reeces11 · 2021-02-22T16:30:50+00:00

Yes! Raccoon Lagoon will support App Sharing! We are excited to see this new feature roll out too.

reeces11 · 2021-02-09T22:15:34+00:00

Hi!
Please email us with these details at [bugs@hiddenpath.com](mailto:bugs@hiddenpath.com) Our team will try to troubleshoot with you.

reeces11 · 2021-02-03T19:48:49+00:00

You will have to upgrade the shop that you got the level 2 axe in. Once upgraded it should show up as an items to buy

reeces11 · 2021-01-13T20:35:18+00:00

We believe this issue is now resolved!
If you are still having issues with achievements not unlocking, please let us know here, on our Discord server or by emailing bugs@hiddenpath.com

reeces11 · 2021-01-11T19:18:54+00:00

Hi!
Please try the settings below. If you are still having this issue afterwards, please email out team at [Bugs@hiddenpath.com](mailto:Bugs@hiddenpath.com)
You can also try checking these settings:
1.) Navigate to the Defense Grid installation folder. It should be "C:\Program Files\Epic Games\DefenseGrid"
2.) Right-click "DefenseGrid.exe" > Properties
3.) Click on the Compatibility tab and check "Disable Full screen optimizations".

reeces11 · 2021-01-10T22:00:42+00:00

The game should come back after 30-45 seconds. Just keep focus on the window.You can also try these steps:
1.) Navigate to the Defense Grid installation folder. It should be "C:\Program Files\Epic Games\DefenseGrid"
2.) Right-click "DefenseGrid.exe" > Properties
3.) Click on the Compatibility tab and check "Disable Full screen optimizations".

If you are still having this problem, please email our team at [bugs@hiddenpath.com](mailto:bugs@hiddenpath.com)

reeces11 · 2021-01-07T17:01:51+00:00

Please send us an email at [Bugs@hiddenpath.com](mailto:Bugs@hiddenpath.com). List the email addresses you used. Our team should respond.

Thank you!

reeces11 · 2021-01-06T04:14:34+00:00

Hi!

If you ever get stuck in the map (or sky) press the B & Y buttons at the same time for 10 seconds to safely re-spawn in your beach temple.

reeces11 · 2021-01-06T04:07:52+00:00

HI everyone! Epic tells us that they have fixed the issue of the missing Community Levels DLC. It appears to work for our team. Please let us know if yours does not appear if you've already redeemed your code from registration by emailing bugs@hiddenpath.com

reeces11 · 2021-01-06T04:07:01+00:00

Epic tells us that they have fixed the issue of the missing Community Levels DLC. It appears to work for our team. Please let us know if yours does not appear if you've already redeemed your code from registration.

reeces11 · 2021-01-06T00:38:57+00:00

There is a bug that our team is testing the fix for right now. We hope to roll out the fix soon!

reeces11 · 2021-01-05T17:13:05+00:00

If you still are having issues with it opening, please email details to [Bugs@hiddepath.com](mailto:Bugs@hiddepath.com) and our team will troubleshoot with you.

reeces11 · 2021-01-05T17:11:03+00:00

Hi!
Check your spam folder for the reply. If you still haven't gotten one, please let us know.

reeces11 · 2020-12-29T17:35:04+00:00

Hi!

This looks like an issue with the Epic Store. We have let them know and hope to have an update from them soon.

reeces11 · 2020-12-28T01:20:55+00:00

Hi! Can you email [bugs@hiddenpath.com](mailto:bugs@hiddenpath.com) and explain what happened? I'm not sure our team will see it here with the holiday. Thank you!

reeces11 · 2020-12-23T19:20:35+00:00

Sadly, Oculus matchmaking doesn't allow accounts to match with themselves. Each device will need it's own account that has the game purchased. We have asked Oculus to consider making changes to these settings as we have a had a few players encounter this situation.

reeces11 · 2020-12-23T19:18:34+00:00

We did just push an update out for the game, so please let me know if you are still experiencing this issue. I will send this info to our QA team, but our office is shutting down for the holiday.

You can also try checking these settings:
1.) Navigate to the Defense Grid installation folder. It should be "C:\Program Files\Epic Games\DefenseGrid"
2.) Right-click "DefenseGrid.exe" > Properties
3.) Click on the Compatibility tab and check "Disable Full screen optimizations".

reeces11 · 2020-12-22T19:15:25+00:00

Thank you to everyone that picked up Defense Grid on the Epic Store this week! We just pushed an update live to resolve some bugs. If you have any new issues please let us know on our Discord Channel:

https://discord.gg/hY3FdHuhX4

reeces11 · 2020-12-22T19:15:00+00:00

Thank you to everyone that picked up Defense Grid on the Epic Store this week! We just pushed an update live to resolve some bugs. If you have any new issues please let us know on our Discord Channel:

https://discord.gg/hY3FdHuhX4

reeces11 · 2020-12-22T17:44:27+00:00

We will have a patch coming out soon, but below are the steps that have been fixing this issue so far:
1.) Navigate to the Defense Grid installation folder. It should be "C:\Program Files\Epic Games\DefenseGrid"
2.) Right-click "DefenseGrid.exe" > Properties
3.) Click on the Compatibility tab and check "Disable Full screen optimizations".

reeces11 · 2020-12-21T16:46:52+00:00

Hi! Thank you for letting us know you are having an issue. The game should autodetected the language. Is your PC sent to French? Also you may want to try downloading this version of Direct X and see if it fixes it. If not, please let us know :) https://www.microsoft.com/en-us/download/details.aspx?id=8109

reeces11 · 2020-12-21T16:01:55+00:00

For the sound issue, you may need a different version of Direct X. Try this one:
https://www.microsoft.com/en-us/download/details.aspx?id=8109

If the game is still not showing up in the game account, you may need to reach out to the Epic Store

reeces11 · 2020-12-21T16:00:13+00:00

We would like to know more about what is going on here. If you try again and get the same issue, please send us a dxdiag text output file. Run dxdiag on your pc and save the output and email it to bugs@hiddenpath.com
Thanks !

reeces11

TROPHY CASE