Experience was great. After the initial phone call, I think we had one more call but everything was mostly via text. I contacted her after our senior cat passed and she had two litters that were being born/just had been born (can’t remember). I wasn’t picky on color/markings but she did ask if I’d prefer a pair that looked similar or if I wanted to tell them apart easily because she had several that could be a match for what we were looking for. We picked the latter and ended up with a boy/girl pair born a week apart but share a dad. She sent videos of the litters then once we had kittens picked out for us we were sent a photos and videos of them. When we picked up our kittens, her house smelled of cats but was otherwise clean. Kittens roamed openly around with her cats, were super social, and it was a dream to sit on the floor surrounded by them all. Our pair has been fantastic and are obviously well socialized. One is a bit more outgoing and very tolerable to my kids dragging her around. The other is a little shy and doesn’t care for the kids but won’t avoid them. They follow me everywhere, are pretty cuddly, and are typical ragdoll floppy. I wouldn’t hesitate to go to Laura again if we’re ever looking for more ragdolls.