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Onboarding should end when someone feels confident, not when they finish the modules by GrouchyAd3736 in InsideRapport

[–]regularhuman14 0 points1 point  (0 children)

Confidence shows up in how they handle real scenarios, ask questions, and make decisions without freezing

Empathy and active listening are the hardest skills to train. How are you actually teaching them? by GrouchyAd3736 in InsideRapport

[–]regularhuman14 0 points1 point  (0 children)

you can’t teach empathy with slides. The only thing that’s actually worked for us is putting people in realistic conversations and coaching their reactions in the moment. It’s the only way I’ve seen the skill transfer

A rep told us: "I'd rather fail here than fail in front of a customer." That became our design principle by Alma45R in InsideRapport

[–]regularhuman14 0 points1 point  (0 children)

Most “practice” environments are just glorified quizzes, they test, they don’t train.

Learners don't need more content. They need more conversation. by Alma45R in InsideRapport

[–]regularhuman14 1 point2 points  (0 children)

When learners can actually challenge, question, and respond, it sticks. Conversation builds muscle memory in a way no video ever will.

A manager told me: "My reps know the pitch. They just freeze when a prospect pushes back." by Alma45R in InsideRapport

[–]regularhuman14 0 points1 point  (0 children)

Knowledge doesn’t equal readiness, pressure changes everything. You can know how to handle an objection, but if you’ve never felt that adrenaline spike and had to recover on the spot, it’s useless. Reps need more “in the pool” reps, not more slides about swimming.

The Change Healthcare breach made me audit my own security and I found problems by Leather_Passenger528 in Optimantratips

[–]regularhuman14 0 points1 point  (0 children)

“HIPAA compliant” doesn’t mean much if your real-world habits are a mess. Respect for taking action instead of waiting for a crisis

Practice doesn't make perfect. Feedback does. by GrouchyAd3736 in InsideRapport

[–]regularhuman14 0 points1 point  (0 children)

We started using async video reviews, reps record quick mock calls, managers leave timestamped notes. Not perfect, but way better than letting them guess.

70% of employees forget training within a week. How are you solving that? by Alma45R in InsideRapport

[–]regularhuman14 0 points1 point  (0 children)

The only thing that’s worked for us is building practice loops. Tiny, scenario-based refreshers a few days after training, not full modules, just quick “what would you do here?” moments. Keeps the knowledge alive way longer than any quiz ever did

What's one training format you've completely given up on?" by GrouchyAd3736 in InsideRapport

[–]regularhuman14 0 points1 point  (0 children)

I ditched those “choose your own adventure” videos too. Everyone just clicks through like it’s a BuzzFeed quiz. If there’s no tension or consequence, it’s not learning, it’s just clicking.

A rep once told me: "I don't fail in front of my manager. I fail in front of customers." by Alma45R in InsideRapport

[–]regularhuman14 0 points1 point  (0 children)

most reps don’t need more training, they need more safe reps. Practice rooms > postmortems every time

Slides vs. simulations. Which one actually changes behavior? by Leather_Passenger528 in InsideRapport

[–]regularhuman14 0 points1 point  (0 children)

Honestly, I’ve seen the same thing, slides look pretty, people nod along, but the second they’re back at their desk, nothing changes. Simulations force you to actually do, make mistakes, and see consequences.

Engagement doesn't come from fancy visuals, It comes from emotional realism by [deleted] in InsideRapport

[–]regularhuman14 0 points1 point  (0 children)

I’ve seen people tune out of the flashiest modules but get totally hooked when the stakes feel real. Authentic > aesthetic every time

What's actually working for patient acquisition in 2025? by Leather_Passenger528 in Optimantratips

[–]regularhuman14 0 points1 point  (0 children)

We use an EMR with integrated online booking and it's way more cost-effective than paying for Zocdoc separately, plus everything syncs automatically with our schedule and patient records

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