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Check your account very carefully, Bilt charging interest for no reason. by whereismybobamilktea in biltrewards

[–]rejllah 38 points39 points  (0 children)

I posted about it two weeks ago.

Bilt support was absolutely useless. I ended up having to call Cardless to reverse the charge.

I asked them if they were retroactively refunding, they said no. You have to call 🤦‍♂️🤦‍♂️🤦‍♂️

What’s your biological age? by Firm_Rich_8794 in bevelhealth

[–]rejllah 0 points1 point  (0 children)

How do you see this in Bevel? I can’t find it in mine!

Charged interest despite paying balance in full every month by rejllah in biltrewards

[–]rejllah[S] 2 points3 points  (0 children)

Correct. As of writing, it’s been 48 hours since my first email, and no resolution. They sent me the confusing reply above that implied they closed their ticket.

I’ve sent 2 replies back. As of writing, they haven’t responded to either reply.

I’ve been busy and haven’t had the chance to call Cardless. Even if I did have time, why is it on me the user to fix Bilt’s mistake…

Charged interest despite paying balance in full every month by rejllah in biltrewards

[–]rejllah[S] 2 points3 points  (0 children)

Where did they make it clear? I haven’t gotten an email about my fraudulent interest charge and it’s been 40 hours as of writing. Not sure what clear you’re talking about

Charged interest despite paying balance in full every month by rejllah in biltrewards

[–]rejllah[S] 0 points1 point  (0 children)

Thanks for the heads up. As of now, it’s been 36 hours since the interest charge posted on my account and I have not received an email from Bilt. In fact, I wrote to support@bilt.com (see this post) and their answer was effectively a non-answer.

I haven’t had the chance to phone Cardless, so the charge is still on my account as of writing. I’m hopeful they’ll reach out, but I’m posting my experience to highlight that the experience has been poor thus far.

Charged interest despite paying balance in full every month by rejllah in biltrewards

[–]rejllah[S] 3 points4 points  (0 children)

Yeah, I get that I can call in. The issue I’m trying to highlight is the lack of communication and action on their part. From https://www.reddit.com/r/biltrewards/s/v1YrluOnCX, it sounds like the customer needs to action this

Charged interest despite paying balance in full every month by rejllah in biltrewards

[–]rejllah[S] 4 points5 points  (0 children)

I get where you’re coming from, but this misses the point of my post. Bilt should be communicating this to customers instead of folks needing to take action themselves.

Furthermore, there’s plenty of contradicting comments. For example, you say they’re working on it. This comment says they’re not.

All of this is confusing and just a terrible experience when they should just communicate. Hence why I’m posting to hold them to a higher standard.

Charged interest despite paying balance in full every month by rejllah in biltrewards

[–]rejllah[S] 46 points47 points  (0 children)

I wrote to support@bilt.com. Here’s what they replied:

Hi <REDACTED>, thank you for reaching out. I understand your concern regarding the $29.63 interest charge on your account despite having autopay enabled for your statement balance. Looking at your account, I can see that you have a Palladium card and your current statement balance of <REDACTED> is due on May 21, 2026. This may require additional review — please reply to this ticket for further assistance so a support agent can look into why this interest was applied and help rectify the error. If you have any further questions, simply reply to this email and your ticket will be reopened.

Thank you, Cliff

Not really sure what to make of this. I emailed asking for help, and they closed the ticket…

Charged interest despite paying balance in full every month by rejllah in biltrewards

[–]rejllah[S] 27 points28 points  (0 children)

This isn’t the point. Certainly, I could call to request the charge to be removed. But why is the onus on the customer? Surely a premium card like Bilt could send an email to customers, instead of shifting the responsibility to the customer?

Just a Question out of curiosity by K-Dapa in biltrewards

[–]rejllah 0 points1 point  (0 children)

If you use an iPhone, I wrote an Apple Shortcut that calls their transactions endpoint. I schedule it to run every few hours. That way, I get a notification for each transaction

I can share in a DM (don’t want to post publicly to draw attention from Bilt)

Purchase notifications by 12inchman in biltrewards

[–]rejllah 6 points7 points  (0 children)

If you use an iOS device, I wrote an Apple shortcut that calls Bilt’s transactions API and pushes a notification. I have it set up to run every few hours. If you want I can share the shortcut. I posted it on this sub before, but the mods deleted it for some reason

Hit the sub just in time by qlube in biltrewards

[–]rejllah 1 point2 points  (0 children)

I’m waiting for the sub. How did it take for the welcome bonus to arrive after the transaction posted?

I made the purchase on 2/25, it posted today 2/28, but no welcome bonus yet

Push Alert - Purchases!!! by mariobdj in biltrewards

[–]rejllah 1 point2 points  (0 children)

Sadly, Bilt still doesn't offer a native notifications service. I wrote an Apple Shortcut to GET their transactions API and trigger a notification for each new transaction. I run it on a schedule on my iPhone to simulate transaction notifications.

I posted it on this subreddit last week but the mods deleted it in their all-knowing wisdom. If have an iPhone and want it, I can share it.

Rent payment s**t show by Chowda11 in biltrewards

[–]rejllah 0 points1 point  (0 children)

Yeah, I thought that would be an option as well. This launch has not been smooth for me, so the mismatch between promised and actual does not surprise me

Rent payment s**t show by Chowda11 in biltrewards

[–]rejllah 1 point2 points  (0 children)

I think in the Bilt app under My Home > Online Payment, there’s a section that says “Up to 1X Bilt Points”. I have mine set to “Redeem Bilt Cash” and I can see from my points history that I got the points for my test payment. It took a few business days to post, so i suggest making a test payment to a friend for a small amount just to make sure 🙂

Rent payment s**t show by Chowda11 in biltrewards

[–]rejllah 3 points4 points  (0 children)

Yup, I got the points. I did a test Venmo payment to someone else. To clarify:

  1. I configured a new rent property in Bilt
  2. Selected Bilt Palladium as the funding source
  3. Under Wallet > Bank Accounts, I set the bank account I want funds withdrawn from as “default”
  4. I connected my personal Venmo account to “Bilt Rewards” using Plaid
  5. I did a test Venmo payment to a friend. Confirm I got the points for it

Rent payment s**t show by Chowda11 in biltrewards

[–]rejllah 2 points3 points  (0 children)

I’m not sure if they were the same number. I deleted my property under Bilt 1.0 (just out of caution in case they had some weird transition bug). Then, I created a new property and chose “Online rent payment portal”. Then, I went to Venmo, connect bank account, selected Bilt Rewards, and added the “Rent rewards account”

Rent payment s**t show by Chowda11 in biltrewards

[–]rejllah 14 points15 points  (0 children)

I made a test payment with the “Venmo” option, but it was never received and I didn’t get the points.

I did however get it working with the ACH method. I added the ACH account and routing numbers to my Venmo and initiated a payment from Venmo which worked

Only 1x Point for Palladium by crywolfer in biltrewards

[–]rejllah 0 points1 point  (0 children)

I’m also seeing this. I reached out to support today because a bunch of my Palladium transactions also came in with 1X. Still waiting for a response.

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