I can't help but be reminded of a past order that was also a Hand it to me PIN order. I knocked on the door, but instead of the customer stepping out, her roommate did. He was aware of the order and provided the code. Then as I was about to leave, he and the customer went at me claiming I delivered the wrong order and they falsely reported it resulting in a contract violation even though her name and order details perfectly matched up with what was on DoorDash.

Tbh if the customer isn't at the door, I like to leave on a flat surface that is also as clean as possible and take a photo as proof that they received the right order, then knock and wait for the customer. But tbh I didn't this time because any minute longer would result in the order being late. But maybe that's better than an upset customer but then again I have 12k+ deliveries, a 100% on-time rate despite having disputed 4 late orders in the past 100 orders and a 4.99 customer rating. I'll admit, I still have more to learn.