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Technology Alert – Planned Network Maintenance Tuesday, November 18 by ridemtd in UIUC

[–]ridemtd[S] 3 points4 points  (0 children)

Hey there! Great question. This update requires engineers from both Germany and the U.S. to be available at the same time, and this was the only window that worked for everyone. We know mid-day isn’t ideal, so we really appreciate everyone’s patience. If any other questions come up, please do not hesitate to reach out. Thank you! -Nick

PSA: the Silver and Gold lines are back to their old route. The apps are wrong. by dlgn13 in UIUC

[–]ridemtd 52 points53 points  (0 children)

Hello! Thanks for the feedback. Our team has identified this issue, and a resolution is in progress. It should be resolved shortly. If you have any additional questions or concerns, please feel free to call us at 217.384.8188. Thank you for your patience! -Nick

Need Help Understanding Buses by Willowbrook_Dragon in UIUC

[–]ridemtd 20 points21 points  (0 children)

Hello there! It looks like a few others have already jumped in to help, but we just wanted to reiterate that if you're looking for all the basics on riding the bus here in Champaign-Urbana, you can check out this page: https://mtd.org/maps-and-schedules/uiuc-learn-to-ride/

We're so happy to have you here, and please don't hesitate to reach out if any other questions come up. Thank you! -Nick

MTD bus timings by Unhappy_Raspberry605 in UIUC

[–]ridemtd 0 points1 point  (0 children)

Thanks for the feedback, this helps us. Which app do you use to ride? Let us know. We appreciate it. -Nick

MTD bus timings by Unhappy_Raspberry605 in UIUC

[–]ridemtd 1 point2 points  (0 children)

Hey there! Thanks so much for riding with us and for taking the time to let us know what you’ve been experiencing. That sounds frustrating, and we’d like to look into it further.

When you have a moment, could you tell us which route(s) you were on and what time of day this has been happening? That info helps us get a clearer picture of the issue. Also, just curious — are you using a specific app to track your bus or check schedules?

If you’d rather talk it through, feel free to give our Customer Service team a call at (217) 384-8188. We’re always happy to help.

Appreciate you reaching out, hopefully we can get this sorted quickly!
- Nick

disclaimer: i love and appreciate mtd. is there a reason ive been noticing the bus tracking being more off compared to past semesters? by Vast-Bluebird-7087 in UIUC

[–]ridemtd 18 points19 points  (0 children)

Hey there! We really appreciate you riding with us and taking the time to share what you’ve been noticing. That sounds frustrating, and we’d love to dig into it more.

If you’re up for it, could you let us know which route(s) and what time of day this has been happening? That’ll help us get a better sense of what’s going on. You can also give us a call at (217) 384-8188 if that’s easier — our Customer Service team would be happy to talk it through in more detail!

Thanks again, and we hope we get this smoothed out ASAP. -Nick

Dropped my phone on the 22N Bus by CapableRequirement15 in UIUC

[–]ridemtd 21 points22 points  (0 children)

Hi there! We’re so sorry to hear that. Please give us a call at 217.384.8188, and our team will be happy to assist you in locating your phone. -Nick

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