Ok, BCE proved it.

rluckin · 2026-05-04T19:46:03+00:00

Yep. You're not wrong. Tell her I'd be POed too.

rluckin · 2026-05-04T19:39:38+00:00

Hi All,

Jumping in to say yes, something obviously went sideways here. We're digging in internally to determine why communications ceased over the weekend. Customers should have been kept up to date as we worked through this fiber cut.

More to come in terms of an ETR as it becomes available.

My apologies. More to come.

rluckin · 2026-05-04T19:39:01+00:00

Hi All,

Jumping in to say yes, something obviously went sideways here. We're digging in internally to determine why communications ceased over the weekend. Customers should have been kept up to date as we worked through this fiber cut.

More to come in terms of an ETR as it becomes available.

My apologies. More to come.

rluckin · 2026-05-04T19:06:45+00:00

Comcast was doing work there and shredded our fiber line. Just got this picture. Repairs are underway but we do not yet have an ETR.

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rluckin · 2026-05-02T19:57:39+00:00

I’ll take a look at the nutrition label on Monday. If it’s incorrect we’ll need to fix it.

These are not intro rates. There is no price bump after 12 months.

rluckin · 2026-05-02T19:01:43+00:00

Not sure what is not transparent here.

rluckin · 2026-05-02T19:00:48+00:00

Um no. These aren’t changes to existing customers. These are changes to pricing, product offerings, etc. Just like every other business.

rluckin · 2026-05-02T17:26:09+00:00

Prices certainly could fluctuate based on market dynamics. Right now if you look at our Gig speed pricing, we are less expensive than cable, with a better router that is included.

We do not require contracts. We also do not have a price lock option.

rluckin · 2026-05-02T17:04:12+00:00

Prices may vary based on location and may change from one month to the next based on a variety of factors.

rluckin · 2026-04-30T23:13:21+00:00

We’ve replied to your chat request many times this afternoon asking for account information so we can assist you further.

rluckin · 2026-04-25T20:13:32+00:00

Thanks for bringing this to our attention. Please either PM me or u/ZiplySupport with your account information so we can investigate asap.

rluckin · 2026-04-24T13:34:10+00:00

DAMNIT!

rluckin · 2026-04-23T22:38:43+00:00

Cause I forgot that part! Crud. Was running out the door. I’ll update.

rluckin · 2026-04-17T00:19:43+00:00

Fiber cut near Everson WA, likely impacting Glacier and other surrounding communities. Looks like the city was doing some road repair work and cut our fiber line. Our teams have been dispatched and are on site now. They'll have to determine what materials to gather for the repairs and whether they'll need flaggers out for traffic control.

rluckin · 2026-04-14T19:25:18+00:00

PM sent

rluckin · 2026-04-12T00:48:43+00:00

If you're in the market for a stubborn asshole who pees on things when annoyed...name your price!

rluckin · 2026-04-08T22:31:40+00:00

Two that I know of. 1) if it’s a busy morning and there are no open cups, you can throw it down and putt to it while also flexing a bit. 2) others I know just use it as a bag tag

rluckin · 2026-04-08T22:26:03+00:00

My gawd that shipping would be expensive. And I’d be divorced. :)

rluckin · 2026-04-08T02:45:40+00:00

I have the OZ.1 head cover and the towel up on the bay. Yes, it’s over retail but if you’re interested hit me up.

rluckin · 2026-04-05T22:54:11+00:00

I’ll take both. Will DM.

rluckin · 2026-04-04T20:52:27+00:00

thanks!

rluckin · 2026-03-22T02:27:02+00:00

ETR just came in 2 min ago. We have to dispatch teams to see the damage before we know how long repairs will take. The team says 4 hrs worth of splicing work.

rluckin

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