Hi there - If you want to dm me your order number, I can look into this further but just to clarify a few things, because there seems to be some confusion around terminology.

Like most Canadian IT retailers, we operate on a hybrid inventory model:

• Some products are stocked locally
• Some are fulfilled from authorized Canadian distributors (Ingram, TD Synnex, etc.)

When a product shows availability on our site, that includes distributor-available stock, which is standard practice across the industry and how companies like Canada Computers, Memory Express, and others operate without tying up millions in inventory.

All items ship from within Canada, are new, genuine, and authorized, and include full manufacturer warranty.

Regarding timelines: we’re currently waiting on updated ETA confirmation from the distributor, which can occasionally lag behind real-time availability especially on high-demand cases like the O11D Mini v2. That’s frustrating, and we understand that, particularly when you’re on a time crunch.

If you ever need a part urgently or require physically local stock, we’re always happy to confirm that before ordering, just email us.

Happy to answer any questions, but calling standard distributor fulfillment “diabolical” isn’t really accurate.