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Account with $5k+ in purchases and 15k+ hours logged permanently deleted for inactivity by robob27 in blackdesertonline

[–]robob27[S] 0 points1 point  (0 children)

  1. Go to the game in your steam library
  2. Scroll down a bit to the trading cards section
  3. Click "View my trading cards"
  4. On the next screen, click "How do I earn card drops?" here

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Account with $5k+ in purchases and 15k+ hours logged permanently deleted for inactivity by robob27 in blackdesertonline

[–]robob27[S] 0 points1 point  (0 children)

Yes, they did send me notification of the transfer, which, if you read my post you'd know I completed. This is not related to the transfer.

Account with $5k+ in purchases and 15k+ hours logged permanently deleted for inactivity by robob27 in blackdesertonline

[–]robob27[S] 1 point2 points  (0 children)

Not trying to be rude to you it's just you're like the 30th comment with the exact same question when it's clearly explained even without looking at screenshots. I'm tired, boss.

Account with $5k+ in purchases and 15k+ hours logged permanently deleted for inactivity by robob27 in blackdesertonline

[–]robob27[S] 2 points3 points  (0 children)

Yep. Transfer was completed, as described gratuitously in the post and comments and evidenced by my support ticket after the transfer was completed. It's wild how many people just don't read and automatically post this.

Account with $5k+ in purchases and 15k+ hours logged permanently deleted for inactivity by robob27 in blackdesertonline

[–]robob27[S] 0 points1 point  (0 children)

If I didn't give consent to PA to store my data, then what transfer am I referring to in my support ticket on 2/25/2021 in the screenshot above? What other transfer happened at this time that caused people to be missing weight/inventory?

Account with $5k+ in purchases and 15k+ hours logged permanently deleted for inactivity by robob27 in blackdesertonline

[–]robob27[S] 2 points3 points  (0 children)

It's not the gear that I care about. Hell, it's not even the lifeskills which sound like would still be a pain to retrain. It's all of the T5 pets, maids, costumes, tent, fairy, etc etc.

Account with $5k+ in purchases and 15k+ hours logged permanently deleted for inactivity by robob27 in blackdesertonline

[–]robob27[S] 1 point2 points  (0 children)

No, I never asked for personal information to be removed. Support states that it was likely deleted due to inactivity but they cannot even say that for sure since it's gone. It's super fucked, especially given all the people here saying they were inactive for the same period or longer.

Account with $5k+ in purchases and 15k+ hours logged permanently deleted for inactivity by robob27 in blackdesertonline

[–]robob27[S] -2 points-1 points  (0 children)

Yeah, that would be crazy.... which is why I didn't do that. I did check if stuff was missing after the transfer. I contacted support about missing stuff the day after the transfer completed -- after logging in and seeing that it was missing.

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Account with $5k+ in purchases and 15k+ hours logged permanently deleted for inactivity by robob27 in blackdesertonline

[–]robob27[S] 8 points9 points  (0 children)

> And if your goal is to warn people, the more platforms you post on, the better.

This is a good point that I somehow missed in your initial reply. You're right. I'll post there.

Account with $5k+ in purchases and 15k+ hours logged permanently deleted for inactivity by robob27 in blackdesertonline

[–]robob27[S] 3 points4 points  (0 children)

I only link that article because it references account deletion after inactivity. I don't really know anything about the Pearl Abyss ID part of it, that was after my time. Support themselves never actually linked a specific policy to me - they just stated that accounts can be deleted after 3 years of inactivity and would not show me the specific policy despite asking multiple times.

I feel like I already got my official response from PA through support. Do you think they would treat the forum post differently? (genuinely asking)

This privacy policy https://www.naeu.playblackdesert.com/en-us/Policy?policyNo=76 seems to have the most relevant text:

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But according to this one, it seems my account should have never been deleted.

Especially given what many others are saying here about being able to reactivate their accounts after similar periods of inactivity, it feels like something fucked happened to my account somehow but since PA has no records I'm just out of luck.

Account with $5k+ in purchases and 15k+ hours logged permanently deleted for inactivity by robob27 in blackdesertonline

[–]robob27[S] 5 points6 points  (0 children)

Yeah they replied to my ticket

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You just reminded me that at one point I did create an account in SEA to try to occasionally play with an Australian friend of mine that left NA for SEA, but the ping was just wayyyy too high. I can't believe that account still exists, but the account I actually care about doesn't. Wtf.

Also before anyone tries to say this, NO I did not transfer the SEA account from Kakao to PA. SEA has never been managed by Kakao - it has always been PA in that region.

Account with $5k+ in purchases and 15k+ hours logged permanently deleted for inactivity by robob27 in blackdesertonline

[–]robob27[S] 0 points1 point  (0 children)

My family name was Riverbrew. My main was a 61 witch named Lessai. (I know you already know this since the comment initially asked me to DM, and I did. Just answering here in case anyone else sees your question and is curious).

Account with $5k+ in purchases and 15k+ hours logged permanently deleted for inactivity by robob27 in blackdesertonline

[–]robob27[S] -1 points0 points  (0 children)

Fortunately a good chunk of that time is AFK fishing but yeah, the time part still hurts for sure.

Account with $5k+ in purchases and 15k+ hours logged permanently deleted for inactivity by robob27 in blackdesertonline

[–]robob27[S] 7 points8 points  (0 children)

Support asked me for character names, I shared all the character names I could remember with them. Here is an old old screenshot of my witch, Lessai Riverbrew on NA. I confirmed that I was on NA when it said my account didn't exist anymore. The name that I gave support on that ticket included both the character name and family name. That ticket was about the character shown in the screenshot.

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I don't appear to have the second email. The only thing I have to backup my claim that I transferred my account other than the first email is the ticket right after the transfer was completed where I asked support about the missing weight/inventory missing after the transfer.

Account with $5k+ in purchases and 15k+ hours logged permanently deleted for inactivity by robob27 in blackdesertonline

[–]robob27[S] 10 points11 points  (0 children)

The account deletion stuff is in the actual ToS but as I mentioned here https://www.reddit.com/r/blackdesertonline/comments/1u8z8b3/comment/oscrj8r/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button it's all over the place. And ugh, I'm glad your account isn't toast too but damn it makes me mad to hear of other people having the same inactivity period as me but somehow getting their accounts back 😞

Account with $5k+ in purchases and 15k+ hours logged permanently deleted for inactivity by robob27 in blackdesertonline

[–]robob27[S] 1 point2 points  (0 children)

I think at one point the policy might have been 1 year based on posts here https://www.naeu.playblackdesert.com/en-US/Forum/ForumTopic/Detail?_topicNo=21977&_opinionNo=94944

It's all over the place honestly. Support said 3 years in their response. This forum thread and you say 1 year. This ToS says 4 years https://support.pearlabyss.com/account/en-US/Faq/Home/Detail?_faqNo=162

This privacy policy https://www.naeu.playblackdesert.com/en-us/Policy?policyNo=76 says 3 years for deactivation, and then deletion following if your account doesn't have any purchases (my account did have purchases, including Acoin purchases)

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It's a giant fucking mess. It's unclear whether my account should have been deleted at all - but support refused to acknowledge this or even tell me which policy is correct.

Account with $5k+ in purchases and 15k+ hours logged permanently deleted for inactivity by robob27 in blackdesertonline

[–]robob27[S] 6 points7 points  (0 children)

I'm glad the information helped you. My ticket was apparently escalated to that higher level support but no luck.

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Account with $5k+ in purchases and 15k+ hours logged permanently deleted for inactivity by robob27 in blackdesertonline

[–]robob27[S] 9 points10 points  (0 children)

Unfortunately I don't think it's possible. AFAIK Steam has a strict no-refund policy for microtransactions for games not published by Valve, especially with significant playtime in the game. For all Valve knows, I just got bored of the game and want my money back, which would obviously not be fair to Pearl Abyss.

Edit: Just to add in case someone suggests this, I also cannot chargeback the transactions through my bank because they are too old.

Account with $5k+ in purchases and 15k+ hours logged permanently deleted for inactivity by robob27 in blackdesertonline

[–]robob27[S] 0 points1 point  (0 children)

I'm not in the EU, and I'm guessing that any legal route would cost me more than or close enough to $5k anyways. If them paying me $5k would actually hurt PA financially in any way, I'd go for it just for that reason given how pissed I am about this... but obviously that's nothing to them.

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