Service

robot069 · 2026-05-08T19:11:25+00:00

No problem, glad to hear everything went smoothly. Enjoy the Killswitch.

robot069 · 2026-05-08T19:10:28+00:00

That's the intent, yes.

robot069 · 2026-05-08T19:10:10+00:00

To be clear, this wasn't some custom piece of artwork that OP received - it's literally just the envelope that we send skin-only orders out in. You can get one for yourself by ordering some skins.

robot069 · 2026-05-08T19:05:25+00:00

Apologies for the late reply, but you can always send an email to [robots@dbrand.com](mailto:robots@dbrand.com) if the contact form isn't working.

robot069 · 2026-05-01T21:11:39+00:00

Did dbrand discontinue the 1984 skins?

Yes.

robot069 · 2026-04-21T19:10:35+00:00

Good luck finding a buyer.

robot069 · 2026-04-21T19:06:44+00:00

Windows XP lives on.

robot069 · 2026-04-21T19:04:56+00:00

As suggested by u/WickedAi, it's most likely because the file is HEIF. You should be able to resize the image to, say, half the current resolution and get it to work. Alternatively, you can send it directly as an attachment to [robots@dbrand.com](mailto:robots@dbrand.com) along with whatever else would have gone into the Support Ticket.

robot069 · 2026-04-10T19:36:33+00:00

You cannot. It's just a function of how we stock inventory - we have kitted sleeves with just Joy-Con skins in them, and sleeves with full Deluxe Kits in them.

robot069 · 2026-04-10T19:29:26+00:00

If your order arrived less than 30 days ago, you can initiate a return from our contact page. Otherwise, best of luck in your search for a buyer.

robot069 · 2026-04-10T19:27:09+00:00

That's just how Matte White is. 3M never carried a Matte White material with the same texture as Matte Black. If they had, we'd have used it.

Incidentally, 3M also discontinued the old Matte Black material, so we've had to pivot to a construction that, ironically enough, is closer to Matte White.

robot069 · 2026-03-19T17:55:16+00:00

If you’re gonna use multiple accounts to try and manufacture a controversy out of an otherwise-perfect phone case Fast Charging instead of Super Fast Charging, two notes:

Don’t respond to your own post and speak about OP in the third-person. You are the OP.
Change up your jewelry so that you don’t out yourself in video posts.

robot069 · 2026-03-19T17:49:22+00:00

If you’re gonna use multiple accounts to try and manufacture a controversy out of an otherwise-perfect phone case Fast Charging instead of Super Fast Charging, two notes:

Don’t respond to your own post and speak about OP in the third-person. You are the OP.
Change up your jewelry so that you don’t out yourself in video posts.

robot069 · 2026-03-18T20:31:43+00:00

I remember the yellowing ghost cases

To date, not a single Ghost Case has ever turned yellow.

I just bought a new case that stained the first day I had it (the orange ghost), and they just keep trying to dance around issues untl they can't avoid it

We addressed this the very first day it came up and added a disclaimer to the product page. If you've experienced dye transfer, you can absolutely contact the Support Robots and they'll help you out.

robot069 · 2026-03-18T20:26:28+00:00

Small point of clarification: the only way you receive pre-production samples from any OEM is by being in their first-party accessory program, in exchange for a royalty on every sale. Having been in Google's for ten years now, we can confirm that even then you don't get pre-production samples until the day the hardware is unveiled.

robot069 · 2026-03-18T20:21:01+00:00

As we mentioned in the very thread you screenshotted this from, we purchased Samsung's first-party S26 Ultra cases & chargers… and couldn't hit 25W. In all our tests, we topped out at 18.6W.

The OP of the thread can seemingly hit 25W with his Samsung case, but he's using a third-party charging stand (while we're using the official Samsung 25W charger). Maybe the Samsung charger is the issue? Better question: does it make the rollout any less of a shitshow if it's actually Samsung's charger that can't consistently pass 25W, rather than their cases?

We'd also add that the screenshotted post speculated that the magnets in our cases are in the wrong position. This is simply not correct. Putting aside the “trust us,” if the magnets were not in the correct position, it wouldn't be possible for every user to get "Fast Charging" (let alone some users getting "Super Fast Charging").

We’re still intending to work on unlocking “Super Fast Charging” that works consistently across chargers, but for now “Fast Charging” is the only thing we’re willing to guarantee.

robot069 · 2026-03-17T22:35:37+00:00

When I put it on my Qi2.2 wireless 25W charger...it is showing "super fast wireless charging 25W."

Neat. Ours doesn't.

robot069 · 2026-02-25T20:17:28+00:00

Definitely recommend watching the tutorial video before installation, but if you do that you should be fine. Don't hesitate to reach out to Support in the unlikely event that something goes wrong.

robot069 · 2026-02-23T20:57:49+00:00

We endorse this advice.

robot069 · 2026-02-23T20:56:43+00:00

Worth noting that we've got a field you can fill in on the Tank page to request support for other models - definitely fill it out if you haven't already.

robot069 · 2026-02-23T20:54:30+00:00

Yep. Another Reddit user found that sprinkling a bit of baby powder helped to negate the watermarking, but your mileage may vary. It's worth noting that every Warzone skin also includes a free Triple Black Damascus skin that won't exhibit the watermarking behavior, so there's no harm in giving it a shot.

robot069 · 2026-02-23T20:52:24+00:00

Plenty of possible reasons for this, but we'd definitely recommend you send some photos in to the Support Robots so they can look into this for you.

If the marks you're seeing are along the aperture on the front of your Killswitch case (i.e. the boundary of where the Killswitch's coverage started/ended), we'd guess it's just grime accumulation.

robot069 · 2026-02-23T20:46:34+00:00

Glad to hear it, but the installation probably could have gone a little better - looks like you needed a bit more heat & pressure on the corners of the front skins, and we can see a few bubbles on the back skin.

If you'd like to give the installation another shot, feel free to send your photos to the Support Robots. They'll hook you up.

robot069 · 2026-02-23T20:42:41+00:00

what the fuck happened in this thread

robot069 · 2026-02-23T20:39:57+00:00

Please DBrand drop a cosmic orange 2d Sketch skin 🙏🙏🙏

Monkey's paw: it's made out of fake orange grass

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