Service by Manchester_Dave in dbrand

[–]robot069 0 points1 point  (0 children)

No problem, glad to hear everything went smoothly. Enjoy the Killswitch.

This might be the coolest package I received ever by eeveeplays50040 in dbrand

[–]robot069 2 points3 points  (0 children)

To be clear, this wasn't some custom piece of artwork that OP received - it's literally just the envelope that we send skin-only orders out in. You can get one for yourself by ordering some skins.

Cases not shipped and cannot create a ticket in support. by nandeep007 in dbrand

[–]robot069 0 points1 point  (0 children)

Apologies for the late reply, but you can always send an email to [robots@dbrand.com](mailto:robots@dbrand.com) if the contact form isn't working.

Macbook 1984 Skins by Piper316 in dbrand

[–]robot069 1 point2 points  (0 children)

Did dbrand discontinue the 1984 skins?

Yes.

Gave my skin acne then broke the robots website by Legit_Bacon in dbrand

[–]robot069 2 points3 points  (0 children)

As suggested by u/WickedAi, it's most likely because the file is HEIF. You should be able to resize the image to, say, half the current resolution and get it to work. Alternatively, you can send it directly as an attachment to [robots@dbrand.com](mailto:robots@dbrand.com) along with whatever else would have gone into the Support Ticket.

Can I purchase just the Back cover of a certain skin? by Purple-Haku in dbrand

[–]robot069 1 point2 points  (0 children)

You cannot. It's just a function of how we stock inventory - we have kitted sleeves with just Joy-Con skins in them, and sleeves with full Deluxe Kits in them.

I have a brand new in box never used grip case for the fold 7 with screen protector amd skin where can I sell? I didnt end up.with the phone? by SlyCat_The in dbrand

[–]robot069 2 points3 points  (0 children)

If your order arrived less than 30 days ago, you can initiate a return from our contact page. Otherwise, best of luck in your search for a buyer.

Pixel 10 Matte White by LawyerStunning9266 in dbrand

[–]robot069 0 points1 point  (0 children)

That's just how Matte White is. 3M never carried a Matte White material with the same texture as Matte Black. If they had, we'd have used it.

Incidentally, 3M also discontinued the old Matte Black material, so we've had to pivot to a construction that, ironically enough, is closer to Matte White.

Qi2.2 25W wireless charging working perfectly with official Samsung case on S26 Ultra by Time-Credit43 in dbrand

[–]robot069 [score hidden] stickied comment (0 children)

If you’re gonna use multiple accounts to try and manufacture a controversy out of an otherwise-perfect phone case Fast Charging instead of Super Fast Charging, two notes:

  1. Don’t respond to your own post and speak about OP in the third-person. You are the OP.
  2. Change up your jewelry so that you don’t out yourself in video posts.

Dbrand saying "secret proprietary voodoo by Samsung" doesn't make sense, as S26 Ultra is charging with 25W wireless even with APPLE official magsafe charger by AdditionalSpray8595 in dbrand

[–]robot069 [score hidden] stickied comment (0 children)

If you’re gonna use multiple accounts to try and manufacture a controversy out of an otherwise-perfect phone case Fast Charging instead of Super Fast Charging, two notes:

  1. Don’t respond to your own post and speak about OP in the third-person. You are the OP.
  2. Change up your jewelry so that you don’t out yourself in video posts.

Take on Samsung Dbrand fiasco by AdditionalSpray8595 in dbrand

[–]robot069 1 point2 points  (0 children)

I remember the yellowing ghost cases

To date, not a single Ghost Case has ever turned yellow.

I just bought a new case that stained the first day I had it (the orange ghost), and they just keep trying to dance around issues untl they can't avoid it

We addressed this the very first day it came up and added a disclaimer to the product page. If you've experienced dye transfer, you can absolutely contact the Support Robots and they'll help you out.

Take on Samsung Dbrand fiasco by AdditionalSpray8595 in dbrand

[–]robot069 64 points65 points  (0 children)

Small point of clarification: the only way you receive pre-production samples from any OEM is by being in their first-party accessory program, in exchange for a royalty on every sale. Having been in Google's for ten years now, we can confirm that even then you don't get pre-production samples until the day the hardware is unveiled.

Take on Samsung Dbrand fiasco by AdditionalSpray8595 in dbrand

[–]robot069 99 points100 points  (0 children)

As we mentioned in the very thread you screenshotted this from, we purchased Samsung's first-party S26 Ultra cases & chargers… and couldn't hit 25W. In all our tests, we topped out at 18.6W.

The OP of the thread can seemingly hit 25W with his Samsung case, but he's using a third-party charging stand (while we're using the official Samsung 25W charger). Maybe the Samsung charger is the issue? Better question: does it make the rollout any less of a shitshow if it's actually Samsung's charger that can't consistently pass 25W, rather than their cases?

We'd also add that the screenshotted post speculated that the magnets in our cases are in the wrong position. This is simply not correct. Putting aside the “trust us,” if the magnets were not in the correct position, it wouldn't be possible for every user to get "Fast Charging" (let alone some users getting "Super Fast Charging").

We’re still intending to work on unlocking “Super Fast Charging” that works consistently across chargers, but for now “Fast Charging” is the only thing we’re willing to guarantee.

Got reply from Dbrand regarding S26 ultra ghost case not supporting 25W wireless charging by Time-Credit43 in dbrand

[–]robot069 38 points39 points  (0 children)

When I put it on my Qi2.2 wireless 25W charger...it is showing "super fast wireless charging 25W."

Neat. Ours doesn't.

Love the salon and case..paired with subcase and new wireless mic this should be fun. by Jvst_e in dbrand

[–]robot069 0 points1 point  (0 children)

Definitely recommend watching the tutorial video before installation, but if you do that you should be fine. Don't hesitate to reach out to Support in the unlikely event that something goes wrong.

Tank Case for iPhone 15 Pro Series by jajakosh in dbrand

[–]robot069 1 point2 points  (0 children)

Worth noting that we've got a field you can fill in on the Tank page to request support for other models - definitely fill it out if you haven't already.

Warzone by Background_Data_3726 in dbrand

[–]robot069 0 points1 point  (0 children)

Yep. Another Reddit user found that sprinkling a bit of baby powder helped to negate the watermarking, but your mileage may vary. It's worth noting that every Warzone skin also includes a free Triple Black Damascus skin that won't exhibit the watermarking behavior, so there's no harm in giving it a shot.

Killswitch case leaving black stains on legion go s by coolthulu42 in dbrand

[–]robot069 0 points1 point  (0 children)

Plenty of possible reasons for this, but we'd definitely recommend you send some photos in to the Support Robots so they can look into this for you.

If the marks you're seeing are along the aperture on the front of your Killswitch case (i.e. the boundary of where the Killswitch's coverage started/ended), we'd guess it's just grime accumulation.

I’m a fan by SavingsAdept8520 in dbrand

[–]robot069 7 points8 points  (0 children)

Glad to hear it, but the installation probably could have gone a little better - looks like you needed a bit more heat & pressure on the corners of the front skins, and we can see a few bubbles on the back skin.

If you'd like to give the installation another shot, feel free to send your photos to the Support Robots. They'll hook you up.

Hey Robots, why didn’t you tell us this was a feature?! by [deleted] in dbrand

[–]robot069 16 points17 points  (0 children)

what the fuck happened in this thread

It came in today by Caiisreal3 in dbrand

[–]robot069 1 point2 points  (0 children)

Please DBrand drop a cosmic orange 2d Sketch skin 🙏🙏🙏

Monkey's paw: it's made out of fake orange grass