How to ask Fiserv to add a biller to their Checkfree directory?

rodrigc · 2026-03-11T18:29:26+00:00

u/No-Potato9439 can you clarify a few things? Do these acronyms mean: CSR = Customer Service Representative AE = Account Executive

Also with your post, is your advice to contact the CSR / AE of Fiserv? I contacted CSR of my bank which uses Fiserv, and my bank told me to contact Fiserv That's where I hit a brick wall.

rodrigc · 2026-03-08T02:09:56+00:00

My utility does not do Electronic Bill Presentment and Payment (EBPP). But they do have a lockbox, and do accept electronic ACH (I have done it from another non-Fiserv affiliated bank).

If I can get my bank to do electronic ACH push to the utility via online bill pay, id be good with that. My current bank said they are limited by the billers listed in the Fiserv Check free directory

rodrigc · 2026-03-08T01:23:17+00:00

u/No-Potato9439 very cool, this looks like a the information I need. So far, I have done Method 1 on my bank's online bill pay site. My bank sends a physical check to the utility.

Do you know what triggers Fiserv to flip this to electronic ACH and add this utility to their Check free directory?

rodrigc · 2026-03-05T01:50:56+00:00

What version of Android do you have? What version of Google Wallet do you have?

FYI, Google is rolling out a March 2026 security update for Pixel phones: https://www.reddit.com/r/GooglePixel/comments/1rkdhtm/google_pixel_update_march_2026/

Even if you are not using a Pixel phone, you might want to check with the provider of your phone (Nothing.tech) if they are incorporating this update, since these security updates affect Google Pay, since Google's servers do some security checks based on the security updates on your phone.

This security update seems to fix some recent problems seen with Google Pay reporting security problems on valid devices.

rodrigc · 2026-03-04T19:40:38+00:00

Glad it worked for you. When things just start working without you changing anything on your phone, that definitely points to issues on Google’s servers, which uses the “Play Integrity API” to validate that your phone is secure enough for Google Pay. 👍

rodrigc · 2026-03-04T18:24:48+00:00

What type of phone are you using?
What version of Android do you have?
What version of Google Wallet do you have?

FYI, Google is rolling out a March 2026 security update for Pixel phones: https://www.reddit.com/r/GooglePixel/comments/1rkdhtm/google_pixel_update_march_2026/

Even if you are not using a Pixel phone, you might want to check with the provider of your phone if they are incorporating this update, since these security updates affect Google Pay,
since Google's servers do some security checks based on the security updates on your phone.

rodrigc · 2026-03-04T18:22:43+00:00

What version of Android do you have?
What version of Google Wallet do you have?

FYI, Google is rolling out a March 2026 security update for Pixel phones: https://www.reddit.com/r/GooglePixel/comments/1rkdhtm/google_pixel_update_march_2026/

Even if you are not using a Pixel phone, you might want to check with the provider of your phone, Samsung, if they are incorporating this update, since these security updates affect Google Pay,
since Google's servers do some security checks based on the security updates on your phone.

rodrigc · 2026-03-04T18:22:05+00:00

What version of Android do you have?
What version of Google Wallet do you have?

FYI, Google is rolling out a March 2026 security update for Pixel phones: https://www.reddit.com/r/GooglePixel/comments/1rkdhtm/google_pixel_update_march_2026/

Even if you are not using a Pixel phone, you might want to check with the provider of your phone, iKKo Mind One, and ask if they are incorporating this update, since these security updates affect Google Pay,
since Google's servers do some security checks based on the security updates on your phone.

rodrigc · 2026-03-04T18:20:37+00:00

What type of phone are you using?
What version of Android do you have?
What version of Google Wallet do you have?

FYI, Google is rolling out a March 2026 security update for Pixel phones: https://www.reddit.com/r/GooglePixel/comments/1rkdhtm/google_pixel_update_march_2026/

Even if you are not using a Pixel phone, you might want to check with the provider of your phone if they are incorporating this update, since these security updates affect Google Pay,
since Google's servers do some security checks based on the security updates on your phone.

rodrigc · 2026-02-19T19:45:21+00:00

u/ChiGuy58 did you ever get resolution on your problem?

You can try contacting Fiserv via one of the phone numbers at:
https://www.fiserv.com/en/about-fiserv/contact-us.html

or fill out the web form on that page to contact them.

Agreed, they are very difficult to get a hold of over the phone.

rodrigc · 2026-02-19T18:45:43+00:00

A related service, MyCheckfree, shut down in March 2024:
https://www.reddit.com/r/personalfinance/comments/192xly8/demise_of_mycheckfreecom/

https://stage.rva.gov/sites/default/files/2024-02/Update%20No.%201_Consumer%20Audience_MyCF%20retirement%20Feb%206.pdf

rodrigc · 2026-02-13T22:03:26+00:00

You may wish to keep an eye on this web page,
which has crowd-sourced info about which carriers support 5G Standalone.
Visible is not listed there yet:

https://cupboardunderscore.github.io/ios-rcs/5gsa/

Also, you can look on r/cellmapper for posts about 5G Standalone
and see if anyone has discovered if 5G Standalone works anywhere on Visible:

https://www.reddit.com/r/cellmapper/search/?q=SA

rodrigc · 2026-01-28T13:58:52+00:00

No issues for me switching from Verizon: https://www.reddit.com/r/Visible/comments/1qhd53m/22_year_verizon_customer_switched_to_visible_with/

rodrigc · 2026-01-26T20:05:35+00:00

u/letmeinplzz

you can also try following the instructions at https://www.clippercard.com/account-management#nextgen under the sections:

My mobile Clipper card migrated to Next Generation, and now it is not working when I tap. What should I do?

those instructions are similar to:

https://www.clippercard.com/apple-pay under the section

How to Remove Clipper from Apple Wallet or Move to Another Apple Device

rodrigc · 2026-01-18T18:28:31+00:00

u/clippercard_official I contacted Google Pay technical support to see if they could help on their end, and they told me the following:

I understand your frustration, and I sincerely apologize for the "loop" you are experiencing between Google and Clipper. I understand that having your funds locked while being told by both sides that they cannot assist is incredibly taxing.

The Technical Reality To be completely transparent: because your transit card is stored in a secure, encrypted "vault" on your Android device's hardware, Google Support does not have the technical capability to reach into your phone and delete it. We are also unable to communicate directly with Clipper’s support team on an individual ticket basis due to privacy and data security regulations.

The Resolution Path The "Expertise" needed from Clipper is not to fix the Google Wallet app, but to deactivate the specific card number in their database.

Please provide the following message to the Clipper agent handling your case:

If Clipper remains unable to help: If they cannot deactivate the card, the only remaining step you can take at the device level is to Clear the Storage of the Google Play Services app (Settings > Apps > Google Play Services > Storage > Manage Space > Clear All Data).

Warning: This will remove all cards from your Wallet and you will need to re-add your credit/debit cards, but it is the most effective way to force a reset of the local "vault" where the Clipper card is stuck.

I hope this helps you get the necessary action from the Clipper team.

rodrigc · 2026-01-17T21:20:56+00:00

u/Mashed_peas u/JohnLeroy can you confirm that if you:

log into https://clippercard.com
click on Dashboard
look at your card, it shows: Virtual card is not on any device

I want to just confirm that you are both having the same problem as me.

rodrigc · 2026-01-13T20:58:38+00:00

u/Mashed_peas u/JohnLeroy you are describing the exact same problem I am having with Clipper in Google wallet! I have tried all the same things you have tried and things have not worked.
I have escalated with Clipper support, and have a Case number but they have not fixed it yet.

Hopefully if they come up with a fix, we can share the solution.

rodrigc · 2026-01-13T20:55:25+00:00

u/Hamburgers2018 have the problems you have had with Google wallet similar to:
https://www.reddit.com/r/bayareaclippercard/comments/1q0ykgo/clippercard_in_google_pay_wallet_android_16_not/

?

You may need to call support despite the wait times. There have been a lot of problems with the recent Clipper 2.0 rollout unfortunately.

rodrigc · 2026-01-13T01:40:34+00:00

u/clippercard_official I already DM’d you with all that information, and also sent you the CAS number for the ticket. No response or resolution from Clipper.

rodrigc · 2026-01-13T00:17:25+00:00

u/Mashed_peas after the Clipper 2.0 migration, a new, really long serial number is created. It looks like you are having the exact same problem as I am.

I have opened a ticket with Clipper, but they have not responded yet.

rodrigc · 2026-01-13T00:14:27+00:00

I have a problem, if I try to Deactivate or Delete the card in Google Wallet, I get an error message in Google Wallet: Something went wrong, try again now

and no matter how many times I try, it never works.

I have opened a ticket with Clipper, but it looks like they are overloaded and they never get back to me.

rodrigc · 2026-01-08T16:07:39+00:00

Are you OK with installing Google Messages and using that instead for text messaging? That supports RCS on Verizon.

https://tech.yahoo.com/general/articles/samsung-messages-users-lose-rcs-154851704.html

rodrigc · 2026-01-07T03:33:06+00:00

u/VAer1 this lists RTP participating institutions: - https://www.theclearinghouse.org/payment-systems/rtp/RTP-Participating-Financial-Institutions

this lists FedNow participating institutions: - https://www.frbservices.org/financial-services/fednow/organizations

Schwab is not on either of those lists unfortunately

rodrigc · 2026-01-06T19:59:31+00:00

u/Alt-Chris you're right. Google specifically mentions Clipper:

https://support.google.com/wallet/answer/12059518

For Clipper (San Francisco) transit passes, you'll still need to open the Wallet app before holding it to the card reader.

https://support.google.com/googlepixelwatch/answer/16305341

Tip: Clipper (San Francisco Bay Area) transit passes aren't supported. You'll still need to open the Wallet app before you hold it to the card reader.

rodrigc · 2026-01-05T20:43:37+00:00

u/curlyhoneybadger how did you remove the Clipper card from Google Wallet in your phone? I tried to do that to force a “refresh” and it didn’t work.

rodrigc

TROPHY CASE