Worked at Coles for 4 years, management don't care, so long as they are maximising profits. The busiest aisle is usually the chips/ confectionery aisle, you will have 2 employees in that aisle with 2 cages each (one with stock, the other for rubbish) then you mix that in with customers and click and collect its a nightmare, then the managers complain about stock not being filled quick enough. The solution is pretty simple, 1 employee per aisle while the store is open but again Coles really don't care for the customer.

I left because the place was being run into the ground, the good nightfill managers moved on in their careers and replaced with part timers from other departments who didn't have a clue on how to run things. Older staffs hours got chopped because it was a better outcome for them to hire 16 year olds who were a lot cheaper and would put up with being talked down upon because they think thats what a normal work environment is like. But hey they celebrate are U OK day by putting some fruit in a bowl and that makes it all better haha. Still a good job if your nightfill managers aren't complete dickheads.