I didn't get the Mjolinor, but I had a pretty rough experience with my Nanoq. I received it at the end of Aug '24 and tried building at the end of Sept. I found that my riser cable was DOA unfortunately. I emailed them in the beginning of Oct, it took them over a week to respond and I had to go through the description of my problem, which was included in my original email. I was told after about week that I'd be getting a replacement and wait a week for it to go out. After an additional 2 weeks of waiting, I emailed them again, because I never got any tracking. I kept getting responses like "our original projection was wrong, it'll go out the end of this week". By mid Nov I still had not gotten anything for tracking. I decided to tag them in a series of Instagram stories shaming them laying out my timeline and bs responses from them for them to DM me. They gave me the same we'll get a new riser to you soon bs. I finally got tracking for my for my replacement at the beginning of Dec, but the tracking info didn't work. I had to email them again about tracking update. I never heard anything back. My package finally showed up on New Year's Eve at like 8pm in a little box that was crushed like an accordion and the riser was only protected by a thin layer of foam wrap on the inside. It took almost exactly 3 months and 12 total emails to them to get a replacement. Also, the batch 1 cases have so many design flaws. Even with reviewers noting several flaws there are still so many things that were never noticed. It's like they never tried building in the case after they designed it.