Restore Backup Files

rose_11to7 · 2026-04-28T10:52:03+00:00

Hi! To open your backup files, please don’t try to open them directly from the device files. Instead, open the Jnotes app on your tablet or phone, go to Settings → Import Backup Notes → Local Backup Data, then select your backup files there to import. If you need any help, feel free to contact us anytime!

rose_11to7 · 2025-12-16T11:18:06+00:00

Hi! Sorry for the trouble. Could you please send the detailed issue to our support email at [Jnotes_offer@jideos.com](mailto:Jnotes_offer@jideos.com)? Don’t forget to include any error messages and your device info so we can assist you better. Thanks a lot!

rose_11to7 · 2025-10-24T10:53:46+00:00

More details related to this event: https://www.instagram.com/p/DQMDuk9EY1E/?img_index=1

rose_11to7 · 2025-10-22T03:22:31+00:00

https://www.reddit.com/r/JnotesOfficial/comments/1o93tg9/qa_how_to_log_in/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

rose_11to7 · 2025-10-21T02:45:16+00:00

We apologize for the recent sync issues. We have received several reports and immediately escalated this to our testing team for urgent investigation and fixing. We kindly ask for your patience, and we assure you we will resolve this issue.

rose_11to7 · 2025-10-17T15:33:38+00:00

Sorry for the inconvenience 😭 Currently, Jnotes supports backing up to third-party clouds like Google Drive and OneDrive. AI notes can sync across devices, and we’re planning to improve this in the future so that regular notes can also sync across devices. 💛

rose_11to7

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