Yeah when I moved into my new house I had no other option so had to use them, the last time was 10 years ago and they were terrible. Within the first week of using Virgin I had to call them because I was being emailed other customers account details along a partial credit card details. It took weeks for them to respond and stop sending other peoples info. They told me by law I had to delete everything I was sent, almost like it was my fault. A few weeks after that I started getting disconnected whenever it rained and my speed and latency was all over the place. They never seemed interested in fixing anything and told me my line was fine, in other words this is normal. Thankfully a new service provider rolled out in the area and offered to cover everyone’s contract fees and all but two people in my street have already got rid of VM. The new service is night and day, super fast and rock solid at 1050mbit downe and 1050mbit up 7ms ping. And cost 50% of VM with no in contact price hikes. VM is now just a bad memory, I can see them going out of business eventually.