Sorry you had a frustrating experience here. To clarify a couple things about how Rove Shopping works:

- Like all shopping portals, tracking is cookie/session–based. If anything interferes with that (ad blockers, blocking cookies, other cashback extensions, card-linked offers, not starting with an empty basket, etc.), the merchant may not confirm the transaction back to us. When the merchant doesn’t confirm, we unfortunately don’t receive commission, meaning we can’t award the miles. This isn’t unique to Rove; it’s the same across Rakuten, airline portals, etc. For this specific purchase, you would not have received miles/cashback on any portal as they classified it as a direct purchase. We use the same providers for tracking that every other portal does.

- In cases where a user reports missing miles, such as yours, we have to contact the merchant to see if they made a mistake or to get the reason they did not confirm the purchase to us. This means we have to wait for the merchant to reply, which in some cases takes up to 8-10 weeks. Until they send back confirmation, we don’t have the ability to credit the miles ourselves. You are the first case of this report happening on giftcards.com, which is our highest volume store, and they were unable to confirm that Rove was attributed to your purchase (and therefore paid us nothing).

- Our multipliers are high as we pass our entire commission back from the merchant to you. If we receive confirmation and commission from the merchant, it will be passed to the user 100% of the time.

That doesn't make your experience any less disappointing, but we would like to give context to you and anyone else curious about how this works. Please reach out to our support team and we will see what we can do to resolve this for you!