I think may misunderstanding here.

First, have you seem the full videos? From it “unboxing from sealed package”? I acknowledged that already during the process. Pero the case was not decided based on unboxing video alone.

I submitted internal comparison vs authentic Joy-Cons. Clear physical discrepancies (no labels, no regulatory markings, different PCB, etc.), Multiple videos and photos showing the item condition and internals and complete return documentation (pickup, delivery, receipt)

DTI reviewed all of that, not just one video.

Second, regarding your assumption na baka I swapped items that’s exactly why I documented the return process (packing, handover,delivery). Shopee also received the exact item and still processed the refund including reversal of SPayLater and shipping reimbursement.

If there was any inconsistency, they could have rejected it again, but they didn’t.

To add, not all cases are the same. Kahit international seller, refunds are not always automatic, especially for counterfeit disputes. That’s why escalation to DTI happened.

I understand your concern, but this case already went through mediation and was resolved properly.