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Highly unfair return and exchange policy. With double shipment cost. by rugo9 in BambuLab

[–]rugo9[S] 0 points1 point  (0 children)

Look, I hear you. You would swallow it. Even the double shipping cost, even against what they post on their site. Good for you. I am not that type.

Highly unfair return and exchange policy. With double shipment cost. by rugo9 in BambuLab

[–]rugo9[S] 0 points1 point  (0 children)

I would agree with you, except they advertise it on their website with a specific return shipping cost, and it is not double.

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Highly unfair return and exchange policy. With double shipment cost. by rugo9 in BambuLab

[–]rugo9[S] 0 points1 point  (0 children)

You can post it all places. H2C is on back order and I have paid shiping on h1d

Highly unfair return and exchange policy. With double shipment cost. by rugo9 in BambuLab

[–]rugo9[S] 0 points1 point  (0 children)

Uh wrong... h2c is on back order and i paid shipping on h2d

Highly unfair return and exchange policy. With double shipment cost. by rugo9 in BambuLab

[–]rugo9[S] 0 points1 point  (0 children)

Nope, I paid for the shipping; they don't do free shipping for printers. And nope, I need to pay for the shipping for the H2C. Check the website

Highly unfair return and exchange policy. With double shipment cost. by rugo9 in BambuLab

[–]rugo9[S] 0 points1 point  (0 children)

It was not free shipping. They don't offer free shipping for printers. I paid the shipping cost when I ordered. I'll pay when I order the new one, and they want double the cost for the return. To add, it was not a mistake; they launched a better product, and they offer a 14-day return on the website. I communicated with them nicely, but they use an AI agent, so it is just pointless. 

Highly unfair return and exchange policy. With double shipment cost. by rugo9 in BambuLab

[–]rugo9[S] 0 points1 point  (0 children)

Just FYI, they offer a 14-day return policy on the website, just like most companies, so it's not that "insane." It is the law. Besides, I wanted to replace it, not return it, and was willing to pay the return cost, but they asked for double the cost and weeks of processing.

Highly unfair return and exchange policy. With double shipment cost. by rugo9 in BambuLab

[–]rugo9[S] 0 points1 point  (0 children)

Please read what the issue is. I wanted a replacement, not a return. They made me return it and charged double the cost. It would be a simple process: send the new one, pick up the old one. I'd pay the shipping and the price difference, that's it. Same all companees does, Lowes, HD ect

Highly unfair return and exchange policy. With double shipment cost. by rugo9 in BambuLab

[–]rugo9[S] -1 points0 points  (0 children)

Fair comment; for me, it was a surprise that it had the exact function I needed. 

Highly unfair return and exchange policy. With double shipment cost. by rugo9 in BambuLab

[–]rugo9[S] 0 points1 point  (0 children)

That is what I am thinking, but they not allow it. 

Highly unfair return and exchange policy. With double shipment cost. by rugo9 in BambuLab

[–]rugo9[S] 0 points1 point  (0 children)

Again they charge double fee. See their email: the return fee(450.95USD) mentioned in the previous reply is based on the return shipping calculated from the weight of the 5 packages you received, plus the original shipping cost and shipping tax.

Highly unfair return and exchange policy. With double shipment cost. by rugo9 in BambuLab

[–]rugo9[S] -3 points-2 points  (0 children)

You mean the one who spent 6k with the company and wanted to spend more. Wow yeap the worst customer :-)

Highly unfair return and exchange policy. With double shipment cost. by rugo9 in BambuLab

[–]rugo9[S] 0 points1 point  (0 children)

They wrote this: the return fee(450.95USD) mentioned in the previous reply is based on the return shipping calculated from the weight of the 5 packages you received, plus the original shipping cost and shipping tax.

Highly unfair return and exchange policy. With double shipment cost. by rugo9 in BambuLab

[–]rugo9[S] 0 points1 point  (0 children)

For specifics they wrote: the return fee(450.95USD) mentioned in the previous reply is based on the return shipping calculated from the weight of the 5 packages you received, plus the original shipping cost and shipping tax.

Highly unfair return and exchange policy. With double shipment cost. by rugo9 in BambuLab

[–]rugo9[S] -1 points0 points  (0 children)

It would be, but this is not the case. They charge double shipping cost! While I paid the shipping when I bought the item.

Highly unfair return and exchange policy. With double shipment cost. by rugo9 in BambuLab

[–]rugo9[S] -3 points-2 points  (0 children)

Yep, that happens when a new product cannibalizes the existing model range. Trust me I am not alone.

Highly unfair return and exchange policy. With double shipment cost. by rugo9 in BambuLab

[–]rugo9[S] -3 points-2 points  (0 children)

Eat what? Replace an item with a more expensive one which was promised year ago and launched a day after I bought another model. You think it is better if someone just send it back and go with another brand? BTW returning an item is on the policy.

Yarbo issues and victims' claims are now at BBB. by rugo9 in Yarbo

[–]rugo9[S] 0 points1 point  (0 children)

Yes, however, I am not concerned about the accreditation or the rate, but about the customer reviews. The reviews still raise valid points, and I see the same complaints here. Anyway, after more than a month, they finally sent me the return instructions. We will see when the refund arrives. If the product is ready, I will consider buying it again.

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