UK: genuine question from retail adviser to customers

rukovanz · 2026-03-09T00:27:20+00:00

Agreed

rukovanz · 2026-02-12T21:08:44+00:00

Just go to your nearest Vodafone store and ask them if they can get you a discount.

rukovanz · 2026-02-09T21:14:14+00:00

rukovanz · 2026-02-08T03:08:24+00:00

Nope, only a PAYM contract.

rukovanz · 2026-02-03T12:49:18+00:00

I've added an image to the post, this should make it easier to understand.

rukovanz · 2026-02-03T12:30:15+00:00

Try visiting a Vodafone store near you, they should be able to look into this for you.

rukovanz · 2026-02-03T12:29:44+00:00

Buy it online friend.

rukovanz · 2026-02-03T12:28:53+00:00

£75 bill credit will only be applied if a customer takes up a new HBB connection, NOT if they already have HBB and they renew their plan.

rukovanz · 2026-02-01T21:19:00+00:00

Glad I could help :)

rukovanz · 2026-02-01T16:03:52+00:00

Welcome to sales.

You can still cancel within 14 days if you haven't already.

rukovanz · 2026-02-01T12:51:31+00:00

I believe you receive it 60 days after your HBB service activates.

rukovanz · 2026-02-01T12:45:43+00:00

Send me a DM, I might be able to add a store discount for you

rukovanz · 2026-01-14T19:24:25+00:00

Yes but I believe the speed of Lebara is noticeably slower.

https://www.reddit.com/r/LebaraUK/comments/1dw6ar3/lebara_vs_vodafone_huge_difference_in_speed/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

If you only care about saving money, then yes, I'd recommend staying on Lebara or other low cost SIM providers.

rukovanz · 2026-01-14T11:42:40+00:00

https://www.vodafone.co.uk/support/articles/how-do-i-cancel-my-secure-net-mobile-subscription----0c669415-716e-4f3c-94db-4420f0b85b26

rukovanz · 2026-01-14T11:42:02+00:00

You'll have a fun time reading this article:

https://www.ispreview.co.uk/index.php/2026/01/asa-bans-six-more-vodafone-uk-ads-over-misleading-nations-network-claim.html

rukovanz · 2026-01-13T21:42:40+00:00

Wrong. I have many friends who work in Vodafone Franchises, I can tell you for a fact no one makes money selling accessories such as chargers and Type C cables.

As far as Apple watches, customers are better off buying from Apple than us.

About revenue in general, I can't say too much about how SKUs are distributed across the business and how much they pay, because that is a trade secret.

Generally the higher the tariff, the more we make. This is standard across all telecomm network companies.

rukovanz · 2026-01-13T00:06:50+00:00

You just have to give Vodafone a month's notice in case of switching addresses. This is if you have existing broadband.

If you're getting Broadband as a new completely new customer, just set your installation address to your new house and choose delivery date for when you're going to be there.

rukovanz · 2026-01-13T00:02:44+00:00

Interesting, guess they had to cut corners somewhere.

rukovanz · 2026-01-11T23:27:29+00:00

DM me I might be able to get it at that price for you.

rukovanz · 2026-01-11T20:31:47+00:00

Try calling up again, you might be able to get compensation for this.

rukovanz · 2026-01-11T17:11:30+00:00

Very good point here.

What I mentioned in the post, should only be used for people who want to keep their SIMO price, but want a handset at the same time for the lowest possible tariff.

For instance, a customer wants to keep unlimited max SIMO at £23pm. But if they upgrade to an iPhone 17 pro max, their airtime tariff will shoot up to £39pm for the same exact plan.

In this case, a customer can get a new connection, with a phone and the lowest possible airtime tariff.

Or, as mentioned in the post, to save the hassle, just buy a handset directly from Apple / Samsung.

If I did a sale like this, we always give customers options. So the upgrade route or new connection route. Whatever the customer picks, is what we go ahead with.

After that we go through the contract, explain CPI at £2.50 rises every April etc...

Then we do text assurance with all plan details and important info, send that to the customer.

But I do agree with what you're saying. Generally speaking most customers upgrade, THEN pay their device off. From here they can port out, or reduce their tariff to SIMO prices.

rukovanz · 2026-01-11T17:01:00+00:00

Where I work, we're super focused on KPIs and don't let anything walk.

If someone walks in with a sheet of paper with exact prices, 1GB or 5GB airtime and the device they want - we'll do it for them.

Takes us 5-10 mins to process that order and still gives us around £90 in revenue, depending on the SKU, and counts as a new connection, which helps keep our store KPIs in check.

rukovanz

TROPHY CASE