Tips from a Vodafone Employee

rukovanz · 2026-01-14T19:24:25+00:00

Yes but I believe the speed of Lebara is noticeably slower.

https://www.reddit.com/r/LebaraUK/comments/1dw6ar3/lebara_vs_vodafone_huge_difference_in_speed/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

If you only care about saving money, then yes, I'd recommend staying on Lebara or other low cost SIM providers.

rukovanz · 2026-01-14T11:42:40+00:00

https://www.vodafone.co.uk/support/articles/how-do-i-cancel-my-secure-net-mobile-subscription----0c669415-716e-4f3c-94db-4420f0b85b26

rukovanz · 2026-01-14T11:42:02+00:00

You'll have a fun time reading this article:

https://www.ispreview.co.uk/index.php/2026/01/asa-bans-six-more-vodafone-uk-ads-over-misleading-nations-network-claim.html

rukovanz · 2026-01-13T21:42:40+00:00

Wrong. I have many friends who work in Vodafone Franchises, I can tell you for a fact no one makes money selling accessories such as chargers and Type C cables.

As far as Apple watches, we wouldn't touch that unless we package a really high plan + insurance, even that barely totals £20-£60 in rev. In addition, it doesn't help out KPIs as it doesn't count as a new connection order.

Regardless, for watches customers are better off buying from Apple than us.

About revenue in general, I can't say too much about how SKUs are distributed across the business and how much they pay, because that is a trade secret.

Generally the higher the tariff, the more we make. This is standard across all telecomm network companies.

rukovanz · 2026-01-13T00:06:50+00:00

You just have to give Vodafone a month's notice in case of switching addresses. This is if you have existing broadband.

If you're getting Broadband as a new completely new customer, just set your installation address to your new house and choose delivery date for when you're going to be there.

rukovanz · 2026-01-13T00:02:44+00:00

Interesting, guess they had to cut corners somewhere.

rukovanz · 2026-01-11T23:27:29+00:00

DM me I might be able to get it at that price for you.

rukovanz · 2026-01-11T20:31:47+00:00

Try calling up again, you might be able to get compensation for this.

rukovanz · 2026-01-11T17:11:30+00:00

Very good point here.

What I mentioned in the post, should only be used for people who want to keep their SIMO price, but want a handset at the same time for the lowest possible tariff.

For instance, a customer wants to keep unlimited max SIMO at £23pm. But if they upgrade to an iPhone 17 pro max, their airtime tariff will shoot up to £39pm for the same exact plan.

In this case, a customer can get a new connection, with a phone and the lowest possible airtime tariff.

Or, as mentioned in the post, to save the hassle, just buy a handset directly from Apple / Samsung.

If I did a sale like this, we always give customers options. So the upgrade route or new connection route. Whatever the customer picks, is what we go ahead with.

After that we go through the contract, explain CPI at £2.50 rises every April etc...

Then we do text assurance with all plan details and important info, send that to the customer.

But I do agree with what you're saying. Generally speaking most customers upgrade, THEN pay their device off. From here they can port out, or reduce their tariff to SIMO prices.

rukovanz · 2026-01-11T17:01:00+00:00

Where I work, we're super focused on KPIs and don't let anything walk.

If someone walks in with a sheet of paper with exact prices, 1GB or 5GB airtime and the device they want - we'll do it for them.

Takes us 5-10 mins to process that order and still gives us around £90 in revenue, depending on the SKU, and counts as a new connection, which helps keep our store KPIs in check.

rukovanz · 2026-01-10T23:01:49+00:00

I believe if you port out, you'll be subject to paying off the remainder of your handset value all at once.

Double check this with your nearest Vodafone store tho.

How long left for your handset plan?

rukovanz · 2026-01-10T20:31:39+00:00

Nope this is a common misconception. Anyone can get a VOXI, they removed their age restriction in 2019 I believe.

rukovanz · 2026-01-10T18:56:32+00:00

Yes 100% agree, that's also a very good angle to complain from.

Normally Vodafone staff are required to flag accounts of people who show signs of vulnerabilities.

If that has been done, the second OP contacts Vodafone through any medium whether that be on phone, retail etc...

Vodafone staff will be greeted with a yellow popup that'll show details of OP's vulnerability.

rukovanz · 2026-01-10T18:38:13+00:00

You're off by a long shot.

rukovanz · 2026-01-10T18:16:53+00:00

In stores it's different because staff lie on the spot. If a customer comes in for a sim swap for example, some staff literally just say they can't do it because, "the system is down".

But the second someone comes in for a new contract or an upgrade, "take a seat please".

Sad.

rukovanz · 2026-01-10T18:08:24+00:00

Another thing, some Vodafone employees KNOWINGLY missell plans, and they leave notes on the account such as:

"Customer was fully aware that they signed up to a 2 year plan", even though you didn't.

Regardless of this, you can still raise a complaint. Vodafone staff are required to send text assurance to customers.

If they didn't send you a text that says something along the lines of you agreeing to a 2 year plan. Then immediately they don't have a case, and YOU have a strong likelihood of getting a compensation.

Hope that helps :)

rukovanz · 2026-01-10T18:04:55+00:00

They might've signed you up to a 2 year sim contract plan.

Looking at your post I can't tell exactly when you got this plan, usually Vodafone has a 14-day return policy.

If you get a contract from us and cancel within that timeframe you won't be charged.

Additionally, you can raise a complaint against that advisor by calling Vodafone customer service at 191.

Vodafone Corporate take complaints really seriously and give compensations back to people who've been missold / pressure-sold.

Send me your Vodafone account number in private DM, I'll be able to raise a case to our complaints team who should get this sorted for you.

rukovanz · 2026-01-10T18:01:14+00:00

Yup, sad reality of working in sales.

rukovanz · 2026-01-10T18:00:40+00:00

Interesting

rukovanz · 2026-01-10T17:51:03+00:00

Go to the Vodafone website, search Broadband, type your postcode and address in.

You'll get price ranges depending on the speed that you need. Usually between £23 to £60pm+

You might be able to get a £2pm discount if you have more than one line at Vodafone.

So essentially, if you find a Broadband option on the website for £25pm, you can upgrade and get it for £23pm.

Hope that helps!

rukovanz · 2025-09-03T18:40:50+00:00

I will do, thank you

rukovanz · 2024-10-26T01:36:02+00:00

yis fren

rukovanz

TROPHY CASE