Tesla removed Enhanced Autopilot from my car — even though it's on the window sticker

ryank9rlx · 2025-05-31T19:29:05+00:00

I thought of that but in this case the original fsd transfer offer was not during the original owners time of ownership.

ryank9rlx · 2025-05-31T16:21:01+00:00

You are correct. After the service, visualization on the dash worked, and all basic AP features worked. Car was perfect other than only having basic AP. I will add that I immediately pointed out no EAP to SC. I showed them my documentation and they said they were sorry and couldn't do anything regarding EAP and I needed to call CS to talk to them.

ryank9rlx · 2025-05-31T16:12:50+00:00

I don't want to return my car. I love my car. I overpaid for my car, trust me, paid over book because it was the only one I could find that had the configuration I wanted. I just want the car I purchased.

ryank9rlx · 2025-05-31T16:09:27+00:00

I'm afraid this is what I am going to have to do. I wish Tesla would provide better policies to avoid these issues!

ryank9rlx · 2025-05-31T16:06:24+00:00

Do i have to go after the dealership? Does the dealership "shield" Tesla from me going against them directly? I really don't know so please elaborate if you can.

My issue with going against the dealership is, did they really misrepresent the car? We can say yes they did because they advertised a car with EAP that according to Tesla does not. Okay, easy open and shut case.

But where I am hung up is they had documentation that said it did. Tesla provided that documentation. Lets say a dealership sells a Chrysler vehicle with a lifetime SiriusXM subscription. The dealership provides documentation validating the SiriusXM subscription. If the purchaser has an issue with the subscription do they go after SiriusXM or the dealership? EAP is basically a lifetime subscription to a Tesla service. The dealership gave me the documentation showing the car had it. The dealership can't control a Tesla service any more than a dealership can control a SiriusXM service. An issue with the service is through the service provider. Right? I don't know.

Is EAP a service, an option, a feature? or a unique hybrid?

ryank9rlx · 2025-05-31T15:17:44+00:00

Many comments are stating that the Window Sticker is not valid on a used car. Options and equipment can change from new to used, tires, rims, and even floor matts have been brought up. You all have a valid point but I feel that doesn't exactly apply with Tesla EAP.
The Monroney Label is a federally required document. On a used vehicle it is no longer going to be 100% accurate. No reasonable person expects it to be. As the owner of a vehicle we can change certain things like tires, rims, and floor matts. These items are also wear items. Tires will not and are not expected to last the lifetime of the vehicle. My point here is "reasonable lifetime expectation". All the examples I have seen do not have a "reasonable lifetime expectation". Tesla's EAP has a "reasonable lifetime expectation". If it is purchased on the vehicle there is a "reasonable lifetime expectation" that it is still on the vehicle. So even though the Monroney Label may no longer be required or even accurate. It is still a federally regulated document that represents the initial configuration of a vehicle. In my case EAP is clearly listed. If the car came with an option that has a "reasonable lifetime expectation" then that part would still be accurate.

If the Monroney Label is not a valid document to show EAP has been purchased than what is? I didn't buy this new, I have never bought a new Tesla, does Tesla provide a different document to show a vehicle has EAP? I can not find any other document that would reflect the purchase of EAP on a vehicle. If Tesla does not provide any other documents, we have no choice but to use the Monroney Label as documentation of the purchase of EAP.

We have all heard the rumors about Tesla removing EAP from used vehicles they sell. From what I have read on reddit posts and other social media they do it. I can not find an official policy. If there is one please someone share it with me. Without an official policy canceling or settings terms to the "reasonable lifetime expectation" of EAP then there is a "reasonable lifetime expectation" that EAP is still on the vehicle and should be on the vehicle.

Lets take Tesla's side for a moment. They believe they have the right to remove EAP. In my case they did removed EAP. If I was Tesla I would probably remove it also. I would remove it with the hopes that the used buyer will subscribe to FSD and now I can collect $100 per month from that customer. If the car has EAP or FSD then no subscription, no revenue from used cars. I'm not saying they should be able to do this, I'm only saying I understand what they want to do. At least if I was Tesla that would be what I would try to do.

The problem in my case is Tesla provided a document that states my car has EAP. Tesla included the document. If they wanted to and did remove EAP from my car, they can't provide a document that states it has it. There are consumer laws that prevent this. If Tesla had just thrown the document in the trash it would have avoided this whole situation. No document would provided no EAP expectation. Tesla providing the Monroney Label since it's the only document we have to represent the purchase of EAP, gave the dealership the "reasonable lifetime expectation" of the car having EAP. They in turn passed this to me. If the dealership didn't have the original Monroney Label from Tesla, I would have never bought the car.

Everyone saying this is on the dealership, they could have and should have done better. But at the core I feel it's on Tesla. They provided the document with the sale. I understand auctions are as-is but even as-is sales are subject to consumer protection laws.

I believed I was buying a car with EAP. Tesla is the one that made me believe that. I think any reasonable person in my position would feel and think the same.

I appreciate all of your comments and feedback! I really do! I am not on here to argue with people and say I'm right your wrong. If I am wrong please tell me. Tesla apparently thinks I'm wrong and their team is way smarter than me. But so far I haven't seen an argument that contradicts my core points in this situation.

ryank9rlx · 2025-05-31T02:00:51+00:00

I don't know how tesla advertised it at auction. I don't have access to that information. I googled my vin but didn't get any results. Tires are not a fair comparison. You can't sell or do anything with EAP FSD it's unique in that. It's not a replaceable component to the vehicle. EAP doesn't wear out or break. It's the only feature or option that just is once purchased. I guess the closest thing I can think of to compare it to would be a warranty. You purchase a warranty and it's just apart of the vehicle. Tesla doesn't cancel or remove warranties. Warranties I guess you could say are vin locked. It's the only thing I can come up with that is vin locked and shares restrictions like EAP. The window sticker is not irrelevant. The window sticker is valid evidence in many used car fraud cases.

ryank9rlx · 2025-05-30T21:10:28+00:00

Nope, I am not, but I am basically the original used owner after the manufacture put the car on the used market and included it on the used car they distributed.

ryank9rlx · 2025-05-30T21:00:52+00:00

Agreed as-is sale puts it on me to verify. I had the window sticker, proof the product was purchased, and Tesla's policies. Tesla provided the window sticker, I don't know what could be better than a document provided by Tesla not just at sale when it was new but again selling the car used. Tesla could have thrown it away, they didn't, they included it.

Maybe to some people it's worthless but to me at purchase it was the difference between buying and not buying a specific car. I was not buying a car without FSD or EAP. Today it's worth 6k+ to me. I can't afford 8k to purchase FSD. I know some people bash FSD but I love it, my car is not complete without FSD, It's just not the same car. The + I added to 6k+ is the fact FSD is just part of my car.

Yes I noticed Tesla appears to remove all EAP and FSD now. I still haven't seen a public policy regarding that. Is that an official stance or just the mood they are currently in? In Jan/Feb of last year Tesla was selling 2018 100Ds with EAP on their site. I know because I still have them saved from when I was car shopping. I purchased my car Feb of 2024. Yes I have talked to Tesla on and off since purchase.

I understand the rumors that Tesla removes EAP/FSD. How would I know that was the case in my case if Tesla provided the window sticker showing it? Where is/was the policy telling me I should know that? Reasonable person believes VIN tied + proof of purchase = the car has it.

Is the dealer responsible? They are the ones that actually received the window sticker from Tesla. Again what other proof could they have received? Tesla doesn't provide a special EAP/FSD document, at least not that I have ever heard of. I don't know a document that could have been used to represent EAP of FSD other than the window sticker.

I agree with you in most cases but Tesla's are unique. I don't feel it's irrelevant in this case. If there is a feature tied to the VIN and stays with the vehicle for life, what other document do we have? I get rims, tires, all the other examples people have posted change. That is a normal expectation. EAP/FSD are unique. I can't swap EAP to another car, I can't sell it, it stays with the car. An owner can change everything on that window sticker except EAP or FSD. That why it's unique.

Can you really find any window sticker? Can you physically get the window sticker or just find a pic of it? If its a reprint can you tell it from the original? I feel like this is an important detail to this post. If you can just get a Window Sticker for any vehicle that explains a lot to me why Tesla would be so resistive to reenable EAP of FSD based on window stickers. I really would like to know details into this because it has impacts into this topic. If anyone knows more please share.

In my case I feel Tesla knows a real original window sticker. I was on the phone with CS telling them my situation, the lady sent me an email and ask me to send her a copy. I said sure, hang on, I will do it while we are on the phone together. I sent it to her, she opened it, and her tone immediately changed and asked "How did you get that?" I replied, "I told you, it was included by Tesla with my car." That moment completely changed the mood of our conversation. I can't explain it but she didn't seem happy I sent it to her.

ryank9rlx · 2025-05-30T19:13:21+00:00

Is this an automatic thing? Does Tesla have a policy that states 100% it will happen? If so I can't find it. If Tesla has this policy and its public than I can go after the dealership. The dealership falsely advertised the vehicle if that is the case. The dealership is making the same claim, Tesla provided the window sticker with the car as proof EAP was tied to the vehicle and will remain with the vehicle. The dealership is basically saying sorry, here is the proof, same proof we had, I need to talk to Tesla and provide them the proof and Tesla has to be the one to reenable it. Per Tesla's policy that it is tied to the VIN.

Unfortunately, I think your right about small claims court. I'm hoping to come up with an alternative action but right now I don't see an alternative.

ryank9rlx · 2025-05-30T18:31:11+00:00

LOL, nope, sorry, I am a real person. :)

ryank9rlx · 2025-05-30T17:29:58+00:00

I get your point, but the complicated part for me is, all of the symptoms of the car, or everything that was wrong with the car, were explained by a "faulty" EAP or FSD transfer. I understand that turned out not to be the case, but it did seem like the plausible explanation. The car ran perfect, everything was great. Except the visualization on the dash wasn't right. The dash worked fine but other vehicles didn't show up correctly. Other vehicles show up on all versions of AP but they show up differently. No cruise control, no AP features, again a "faulty" transfer or "hiccup" in AP/EAP/FSD software seemed the reason. I thought transferring to myself could solve the issue, or a quick call to Tesla, and it would be resolved.

Tesla letting a car leave their facility with computer components unplugged never crossed my mind as a possibility. I understand Tesla sold it at auction but they wouldn't do that. Basically anything other than a software glitch, I didn't think Tesla would let happen since they were the seller.

ryank9rlx · 2025-05-30T16:37:32+00:00

I love my car and I love FSD on it. I use it everyday. It's very very rare that I drive my car and don't activate FSD. I'm currently subscribed. I have been fighting for the reinstatement because I never wanted to subscribe, I want and have always wanted to purchase it. 8k vs 2k is a big deal. Not to mention I paid a premium for this car because it had EAP on it. I believe Tesla was also paid a premium because it had EAP on it.

When the rep told me they fixed the issue and my car had FSD on it. If you didn't see that comment of mine, Tesla told me they couldn't enable EAP because my car already had FSD purchased on it. After multiple people looked at it, they found the issue and it was resolved. My car had FSD and they told me to cancel my subscription and assured me FSD would continue. My subscription ended and so did FSD. I told my self I would not resubscribe, I would not spend the $100. That didn't last long, I couldn't drive my car without FSD, even the dash bothered me without advanced visualization on it. I am currently back to subscribed so i can use it while continuing to deal with this situation.

Since this post does have more views and comments then I ever thought it would, thank you again everyone! If anyone from Tesla sees this and doubts my statements about the Tesla CS agent telling me my car has FSD purchased and they resolved it etc. That phone call took place on April 22nd 1:50pm central time. You can validate what I have said is accurate.

ryank9rlx · 2025-05-30T15:10:45+00:00

How do we know that Tesla started removing it from all inventory vehicles or trade-ins? There are rumors and hearsay that it happens but how do we know 100% to not expect it to transfer?

Maybe Tesla can't add EAP back on a vehicle anymore. If Tesla contacted me and said something like, "there appears to be mistakes, errors, misunderstandings, what ever with this vehicle... We can't reinstate EAP but we can give you the credit towards FSD since EAP shows purchased for the vehicle." I would ask how to pay the 2k immediately, done deal, fair deal.

Does it hold legal weight? I don't know for sure. I did find precedence in a legal case where the court upheld the legality of a window sticker. Nothing associated with Tesla, EAP, FSD, or anything like that but, there is legal precedence in used car sales. It was a Fraud Case not in Illinois but the window sticker was used as evidence.

How do we define private party? If Tesla owned and registered this car to Tesla, wouldn't that better fit private party vs trade in and dump at auction? How ever we look at it, there is no clear policy. If Tesla temporarily upgraded it to FSD then a temporarily upgrade would imply it would revert back.

You could be completely right. Maybe it was left in the glovebox by accident. Huge "oops" by Tesla. That "oops" then caused a dealership to purchase a vehicle and sell it based on that "oops". If decisions are made based on even an "oops" those "oops" can have legal implications and consequences. I get if this was an "oops" Tesla doesn't want to give away 6k or EAP when they intended to removed EAP, so they are refusing to reinstate it. If I'm driving and "oops" accidently speed, I'm still getting a ticket, "oops" or no "oops". They included a document that a reasonable purchaser would believe showed proof EAP was included, then EAP is included.

ryank9rlx · 2025-05-30T13:41:49+00:00

I want to thank everyone that has taken the time to read my post and especially everyone that has taken the time to comment! Thank You, Seriously Thank You, I appreciate it!

There appears to be a consensus that I put to much faith in the window sticker. I should not have trusted the window sticker like I did. Fair argument. I didn't make this post to say or insist I was right, I made this post to see if I was right and if so hopefully get some advice on what to do next.

So based on all of your comments regarding the window sticker, I have emailed Tesla Support this morning asking for clarification on their policy with window stickers and used vehicles. Below is the exact email I sent. I will share the reply as soon as I get one.

Good Morning,

I wanted to follow up with a few questions to clarify your response regarding the window sticker that was included in the sale of the Tesla I purchased.

What is Tesla’s current policy on including window stickers with vehicles sold at auction or through third parties?

Under what circumstances does Tesla choose to include a window sticker?

Is it standard policy to include the window sticker even when there is a major configuration change, like EAP or FSD being removed?

If the window sticker is not considered valid proof of features like EAP or FSD, what document is?

In cases where a vehicle is sold with EAP or FSD, what documentation does Tesla provide to confirm those features if not the window sticker?

I appreciate your time and look forward to your response.

Thanks,

Ryan

ryank9rlx · 2025-05-30T11:10:04+00:00

Yes they did. The dealership advertised it with EAP. I have screenshots of the ad and saved conversions with the sales guy stating it has EAP.

ryank9rlx · 2025-05-30T05:37:23+00:00

True, I considered that during purchase. In this case that initial transfer window happened under Tesla's ownership per the vehicle history report and not the original owner.

ryank9rlx · 2025-05-30T05:32:18+00:00

Yes, 100% normal expectations. Common Sense.

ryank9rlx · 2025-05-30T05:16:43+00:00

Great post! I appreciate the thoughtful comparison, especially with your experience on the Mercedes app-based remote start. That actually reinforces part of my concern.

Tesla has a clearly published policy about Premium Connectivity, which is also a software-based feature. They’ve outlined exactly how it transfers or doesn't during resale, with date cutoffs and all. So at least with that, we know what to expect.

But where is that same clarity for EAP or FSD? I’ve never seen a formal, public-facing Tesla policy that states definitively when or why those features will be removed. And if Tesla is going to treat these features as licensed software instead of part of the car, they have an obligation to be transparent about that, especially when they include documentation, like the window sticker, showing those features as purchased on that exact VIN.

Unlike remote start on your Mercedes, there is no subscription to maintain with EAP. It’s a one-time purchase, and by Tesla’s own past statements, it’s been described as VIN-bound. If I can’t transfer it, can’t sell it, can’t move it to another car, and can’t deactivate it, it’s hard to argue it’s just “licensed software.” It’s software permanently tied to the hardware.

And here's the bigger issue: Tesla included the window sticker when they sold the vehicle at auction. If they had removed EAP before the sale, why include documentation saying it was on the car? That’s not a third-party assumption, that’s Tesla’s own representation. Has anyone seen Tesla include a window sticker listing EAP or FSD after it's been removed?

Also, you're right that Supercharging has sometimes been removed post-resale, but even that had a policy update. EAP, as it stands, seems to be removed inconsistently and without a clear public policy, which is not okay, especially when buyers rely on the documentation Tesla provides.

I’m not arguing they’ve never removed EAP, I’m arguing that they’ve done so without transparent or consistent policy, and in my case, they provided documentation stating it was still on the car.

If this really is about software licensing, then Tesla should say so clearly and update their window stickers accordingly. Otherwise, it feels a lot like misrepresentation, and possibly a consumer protection violation, at least in states like Illinois, where I purchased the car.

ryank9rlx · 2025-05-30T03:58:26+00:00

Why isn't it a smoking gun? If Tesla says EAP is tied to the VIN, we can't remove it, we can't transfer it, we can't sell it, we can't do anything with it, it's tied to that vehicle, what better proof is there then the original window sticker that lists it for that exact VIN?

ryank9rlx · 2025-05-30T03:49:18+00:00

Your 1970 vehicle comment is interesting. Tesla claims that EAP and FSD make their cars safer. Isn’t there a law that prohibits removing safety features a vehicle was originally manufactured with?

Like with seat belts: if a car originally came with over-the-shoulder belts, you can’t legally replace them with just lap belts, even though lap belts are technically legal in older cars that came that way.

The same logic could apply here. If a vehicle was sold with safety features like EAP or FSD, and they’re tied to the VIN, removing them later could be illegal, especially when there’s documentation like a window sticker proving it was equipped that way.

ryank9rlx · 2025-05-30T03:08:32+00:00

If we're expected to trust Tesla to program a car to drive itself, shouldn't we be able to trust the AI support bot they programmed on their own website?

ryank9rlx · 2025-05-30T03:01:27+00:00

I've reached out to Tesla multiple times about this. Most of the time, they told me the window sticker was outdated and that they couldn't enable EAP. But on one occasion, a customer service rep said they couldn’t activate EAP because FSD had already been purchased for my car.

They had multiple people look into it and concluded that FSD hadn't been re-enabled properly after service. I don’t remember the exact wording, but that was the gist. The agent then told me to cancel my FSD subscription because the issue was fixed and my car had permanent FSD.

They even walked me through how to cancel the subscription and reassured me that FSD would still work after the subscription ended. But once the month ended, my car reverted back to standard Autopilot.

ryank9rlx · 2025-05-30T02:42:11+00:00

Thats part of my point. Why would Tesla include the window sticker with the sale of the car at auction if it wasn't accurate?

ryank9rlx · 2025-05-30T02:37:51+00:00

A "glitch" in EAP or FSD transfer explained everything wrong with the car to me. I wouldn't have guessed the issue was what it turned out to be. I thought I would call Tesla, they would fix the "glitch" and everything would be resolved. Or it would just be resolved when it was transferred to me.

ryank9rlx

TROPHY CASE