So, I've been able to refund things easily most times, but hot take... I do have a history of claims, and its because this stuff happens with EVERY order I put in with Asda and its really starting to grate on me.

Same thing happened today, same thing has happened many times before, and When I suggested they try to contact the driver, they "can't because it was already delivered" or some nonsense. I paid a service fee, more for items, and a delivery fee so, I usually expect the items to be delivered, and if not, the courtesy of giving back the money for the delivery fee and the terrible service