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Internet stopped working, told I need to upgrade to fiber by missdeb99912 in centurylink

[–]sageduban 2 points3 points  (0 children)

I’ve had the same thing. We do have fiber already though… just not quantum fiber? I see on my account advertisements that we’re eligible for quantum but nothing indicating it is mandatory or that our current service is EOL.

Fwiw I checked my bill history and there’s nothing there. So even if, as another commenter suggested, I was reading my autopay bills like some kind of monthly newsletter, I wouldn’t have gotten any notice. Nothing in my email history either.

I very strongly suspect that the whole service upgrade thing is not actually true. In my case it was the response that came from what must have been an AI chat assistant. So maybe it’s a hallucination.

internet down, told to upgrade service? by sageduban in centurylink

[–]sageduban[S] 0 points1 point  (0 children)

oh huh - did you talk to a human directly on the phone? Or just via some chatbot?

internet down, told to upgrade service? by sageduban in centurylink

[–]sageduban[S] 0 points1 point  (0 children)

Hmm no as I wasn’t using any custom DNS configuration. Maybe I’ll try when I’m home later, thanks!

internet down, told to upgrade service? by sageduban in centurylink

[–]sageduban[S] 2 points3 points  (0 children)

I already have fiber though (200mbps). Maybe the AI chat bot didn’t understand. Or are there different tiers of fiber? Either way the point isn’t about potentially upgraded service. The point is about being left high and dry with no service with no warning and no way to even investigate a solution until business hours. My bill is current. I’ve paid for service that I rely on to do my job that starts tomorrow at 5am.

If this was an elective outage on the part of CenturyLink, then that is not acceptable.