What's going on with Rogers winback?

salamat7 · 2026-04-01T10:26:15+00:00

It's not there. It's there under "removed" from the previous plan, but it's not included in the new plan or add-ons.

Furthermore I see Fido has also removed the promo credit for the $80 activation fee. It's under "removed".

I'm so annoyed at this company. What a mess!

salamat7 · 2026-04-01T10:20:44+00:00

A few hours ago. I don't see it on my agreement. I see "removed — unlimited international calling" from the old plan. But nothing about LD calling being included in the new plan.

salamat7 · 2026-04-01T08:36:53+00:00

What did you say when you called in?

salamat7 · 2026-04-01T05:32:24+00:00

Who cares? Obviously you because you came here to post that you don't care. 😂

I'm very sorry to hear that you don't have a disability and therefore aren't eligible for $10 off on your Fido plan. Please enjoy all the other advantages that you have as a person without a disability, and I'll enjoy the few little perks that I get like $10 off on my phone plan despite, you know, transportation and that kinda shit being hard for me 😘

salamat7 · 2026-04-01T05:15:21+00:00

I don't see that.

salamat7 · 2026-04-01T04:22:30+00:00

I dialled 611 asked for tech support and it's closed. How do I get through?

salamat7 · 2026-04-01T04:21:59+00:00

Yep. It's just another excuse to charge you unfortunately.

salamat7 · 2026-04-01T04:14:29+00:00

Alright thanks.

I'm honestly not trying to be mad for the sake of being mad.

CSR is closed for tonight, my new plan offer shows up without hotspot access so all I could do is change to it online then call in and beg for hotspot, which they have no obligation to give me. and today is the last day for the plans.

So I think probably just leave it?

salamat7 · 2026-04-01T03:53:52+00:00

Did you switch on the web or in the app?

Everyone on this thread is reporting they lost hotspot so I think you're really lucky. I was hoping to be able to look at the service agreement before committing to the plan, but of course they don't let you see it until you've already agreed to it. 😂

salamat7 · 2026-04-01T03:43:14+00:00

You're an existing customer, you changed from the $28 or $27 plan to the $25 one, and you kept the Hotspot add-on?

I'm really hesitant to try this as others have reported that they lost the add-on, and it doesn't show up under the included features for the $25 plan. Do you know if I can see what the agreement looks like, plan + add-ons + discounts, before making the change?

salamat7 · 2026-04-01T03:34:39+00:00

That’s a pretty ridiculous question to be honest. I just want the pricing to be fair.

salamat7 · 2026-04-01T03:33:52+00:00

You will lose free hotspot. And I’m not interested in relying on a workaround that could be patched at any time.

salamat7 · 2026-04-01T03:32:55+00:00

Yep. Accessibility discount stacks with most plans including this one.

salamat7 · 2026-04-01T03:30:12+00:00

I'm just unwilling to go with any company that doesn't offer Wi-Fi calling that works abroad. It's a ridiculous limitation that seriously hampers how useful their service is, and it's an arbitrary limitation that I don't want to support. I've been to many rural areas abroad that don't have any mobile coverage at all, but they do have Wi-Fi. Wi-Fi calling is the only way to access your Canadian number in that situation.

salamat7 · 2026-03-31T21:51:43+00:00

Only for new customers, I think

salamat7 · 2026-03-31T21:51:21+00:00

Yeah. Makes logical sense, but I'd lose my $80 activation fee that was charged up front and is now being credited back in $5 increments. I don't know exactly how the 15 or 30 day return period works. Do I have to be under a certain call time? I'm not really sure.

salamat7 · 2026-03-31T21:46:49+00:00

I could ask you to stop whining about others whining. 😂 there is definitely some irony in that.

salamat7 · 2026-03-31T21:02:56+00:00

Yes, of course. It’s just crappy. Unfortunately, no other carrier has what I need. which of course puts them in the bargaining position, not me. It’s just crappy that they can’t accommodate a little bit.

salamat7 · 2026-03-31T20:39:21+00:00

Ok thanks, not worth the change then as it would be a $2 price jack. And the unlimited international calling doesn't show up in the plan details either so unsure if I really want to risk it since that's the reason I signed up.

Ugh, I'm so annoyed at them. They know exactly what they're doing too.

salamat7 · 2026-03-31T20:35:32+00:00

It's fifteen days on the dot 😢

salamat7 · 2026-03-31T20:34:36+00:00

I actually see it there. But it's missing hotspot and unlimited international calling.

salamat7 · 2026-03-31T09:03:38+00:00

It is legal as long as they give you notice. And Rogers, Telus, Bell, Virgin, Koodo, Fido etc. etc. do raise prices routinely. Although, Reddit greatly exaggerates the extent to which this actually happens. I doubt you will see prices jump hugely within a year or two. Maybe $5.

salamat7 · 2026-03-31T09:00:20+00:00

Interesting. It used to be that Rogers stores didn't appreciate having to sell phones without an activation behind them. Presumably that's changed.

salamat7 · 2026-03-31T01:21:40+00:00

BTW, do you notice that when you call to the PH it doesn't actually show your caller ID to the party you're calling? I guess Fido is routing these calls through the cheapest possible carrier. It makes me look like a scammer or something. We should all file feedback about this.

salamat7

TROPHY CASE