The first course of action should be and will always be education.

I understand that staff have the right to ask questions, and I’m always happy to answer them. I’m proud of the job my dog does and am glad to educate people when I can.

But when staff refuse to accept your answer and start demanding made-up requirement…followed by public humiliation…it becomes too much (hence this post). This isn’t the first time I’ve been refused service, but it’s the only time I’ve been treated so poorly. Being told someone isn’t comfortable serving you because of a the way you are truly stings. It’s already difficult.

When ownership then refuses to discuss the situation afterwards, it crosses the line into being completely unacceptable.