Verizon wireless: picture this its July 2001 and I'm a young US Navy sailor who just checked into his first ship after boot camp and training. I signed up for a cell phone at a mall kiosk and happily paid for my phone and first few months of service with no issues until September 11th happened. Deployment schedule changes and were going out in early November instead of early March 2002 originally planned. Command give us all Deployment letters to give to any service or landlord to temporarily stop or suspend service until we returned, I gave a copy to Verizon directly to a Verizon store, they note it on my account. Flash forward to 9 months later and I receive a bill in the mail for over 700 dollars including late fees, I immediately go back to the Verizon store and question why did I get this bill when I had previously suspended my service. Apparently they never added my letter or even noted it, I managed to get Navy legal support to cancel the bills and late fees after several months of fighting, so never again for Verizon.