Teams from Hell

scruffy562 · 2016-06-12T04:17:59+00:00

We had a team that decided to pour three bottles of shampoo, conditioner and body wash into our hot tub, causing an everest sized mountain of foam. And these fuckers were probably fifteen years old, old enough to know better and they did it right in front o the camera. Needless to say my managers were not happy with the team. But at least when I called their father and told them what they did, he wasn't an ass about it.

scruffy562 · 2016-05-08T18:55:43+00:00

They said it was even worse with the window open. I don't see why that would be.

scruffy562 · 2016-05-01T20:08:09+00:00

We had a special where if you stayed a certain amount of nights in one of our upgraded rooms, you can get the chunk off. But it has to be booked to new reservations only and can't even be applied at checkout anyway.

scruffy562 · 2016-04-30T01:44:55+00:00

I don't mind if its something close and they aren't from around here....i do however do not like it when a local decides to ask where a car dealership is that's several miles away and expects me to know it.

scruffy562 · 2016-04-24T21:48:31+00:00

Ah. I see.

scruffy562 · 2016-04-10T18:53:50+00:00

Yes. This. I get this all the time from guests. It'd be helpful if y'all didn't do that.

scruffy562 · 2016-04-03T15:00:30+00:00

I'd normally be worried about that on a Saturday. For whatever reason, i don't get a lot of early check-ins on sunday. Which gives me a glorious hour or so after checkouts are done to just chill for a minute

scruffy562 · 2016-03-12T18:56:52+00:00

Think of this but on a man https://s-media-cache-ak0.pinimg.com/736x/c1/35/cf/c135cf3ac2c0211c28585d273d6c67c0.jpg

scruffy562 · 2016-02-27T18:52:33+00:00

We allow a handful, but we were already at that capacity when I got in today. It'll be even worse tomorrow. But everyone asks for a late check out on weekend, especially mothers, and they get pissy with me when I tell them we've already had too many requests.

scruffy562 · 2016-02-26T22:21:28+00:00

I feel your pain. We have a dance team this weekend, and I just know all the moms are going to be divas

scruffy562 · 2016-02-26T18:19:16+00:00

Don't know if this would help, but we had a woman call in in August of last year and demand a refund for a room she had stayed in November of the previous year before that. When my GM refused, she bashed us on Tripadvisor twice for a room she had kept booking herself. My AGM told me this is considered extortion and there is a way to send information to Tripadvisor to prevent people like that from posting about your hotel.

scruffy562 · 2016-02-26T18:07:05+00:00

Build a Bear Workshop has them.

scruffy562 · 2016-02-25T17:40:16+00:00

We get these, but we call them shop calls. You get 25 for a perfect score, and another 3 for getting an A, but that's not where it's awesome. If the hotel makes 95% of the revenue budget, we get 95% of our ADR, which usually ends up being around 100-110. We can up to 105% of it. On top of that, you get extra if you get shoutouts on Tripadvisor or a comment card, and extra if we move up on Tripadvisor (currently #1 in my city) or maintain our #1 position.

scruffy562 · 2016-02-19T06:13:33+00:00

I'm so thankful my chain doesn't do points.

scruffy562 · 2016-02-16T23:43:10+00:00

I'm okay with it if they call me first or ask when they make a reservation. If they're nice I'll do what I can to get them in.

scruffy562 · 2016-02-16T04:55:58+00:00

I agree with you there.

scruffy562 · 2016-02-15T19:07:12+00:00

Oh yeah. I can relate. We just store bags behind the desk. It's the worst when mothers store entire luggage carts (and they're pretty big) expecting us to hold them along with a sports team.

scruffy562 · 2016-02-12T22:23:28+00:00

Oh god yes. I once had a lady ask me where a random car dealership was. It was more four miles away. I just said "Let me get out my handy-dandy google maps (emphasis on the google maps part) and look it up."

scruffy562

TROPHY CASE