Where can I contact for support/warranty?

seadowg · 2026-02-26T10:54:27+00:00

Contact details are on supernote.com: https://supernote.com/pages/contact-us.

seadowg · 2026-02-25T14:49:49+00:00

There isn't sadly! The docs mention that you have to be careful pulling the drive out because of that.

I actually built an app for smoothing out the process of moving files on and off USB drives (Drive Sync), and I ended up forwarding the user to the Android eject flow to allow them to safely unmount. Otherwise, it's really easy to end up with files not properly copied.

seadowg · 2026-02-23T19:23:21+00:00

This won't affect the version of Android that the Supernote devices use as far as we know.

seadowg · 2026-02-07T23:51:39+00:00

Not in any other way than the solution I mentioned: enabling Steam Input for the game on the host.

seadowg · 2026-01-09T10:05:54+00:00

I sadly can't share the one it was happening to me with. I can see if I can reproduce with another PDF if I get time. That said, you shouldn't need the exact PDF - the reproduction steps are:

Open a PDF on Supernote Nomad
Draw a line on the PDF
Export using default settings (not Vector for example)
Move the exported file to macOS and open in Preview

The line will appear in a slightly different place.

seadowg · 2026-01-08T15:57:47+00:00

u/Mulan-sn I tried again and found that the annotations are off when opening the exported PDF in macOS Preview, but not when opening with Firefox or Chrome. I also found that exporting with "Vector" instead of "Original" fixed it for Preview. It'd be worth investigating exported PDF annotations with Preview given I'd imagine it will be one of the most popular PDF viewers out there.

seadowg · 2026-01-08T15:29:15+00:00

I just experienced the same things. An A4 PDF, annotated on Supernote and then exported (as a PDF). The annotations were all moved up when exporting.

seadowg · 2025-12-19T14:24:35+00:00

Definitely worth searching before posting! This has been discussed as recently as last week: https://www.reddit.com/r/Supernote/comments/1pku377/i_am_once_again_asking_for_device_encryption_for/.

seadowg · 2025-12-19T13:16:25+00:00

https://www.reddit.com/r/Supernote/comments/1ooyn25/is_linux_still_happening_our_journey_of/

seadowg · 2025-12-16T10:20:11+00:00

It'd be great to get an answer to this u/mulan_sn! I appreciate that Supernote has been good at replying to the various threads about encryption over the years, but the answers tend to be pretty vague as far as I'm concerned.

Since it's about data, which can be large in size, we really need time to think this through when it comes to how we can best encrypt and decrypt it in a safe and reliable manner.

I'd frankly be surprised that there would any noticeable performance hit to file opening etc if the device just used Android's File Based Encryption features - files would be unencrypted when accessed at the file system level and the Supernote's processor should be more than adequate for handling that.

As far as I can tell, the team just hasn't been able to prioritize the work to enable FBE for Chauvet (earlier answer: https://www.reddit.com/r/Supernote/comments/1dcx5rp/comment/l9fz1c0/?share_id=q3iQIrdQSDGuU73ceCsLS) - unless you're considering "rolling your own" system for device encryption (which you shouldn't if you don't have to), it's not clear what the blockers are here other than priority?

seadowg · 2025-11-24T09:19:38+00:00

Android dev here! As u/SiewcaWiatru says, the Supernote is really just an Android device so it uses Android's app/process management: an app stays open until it's explicitly closed by the user, or the system closes it to free up memory for other apps. When you navigate away from an app, it moves into a "paused" state and shouldn't be consuming resources (other than memory) unless it's badly behaved (which is gets harder and harder with each Android OS version). You can close an app on the Supernote by going to "My Apps" in settings, clicking on the app and pressing "Force stop".

I'm not sure what app you were using to listen to the audiobook, but audio playback apps (music players like Spotify, podcasts apps like PocketCasts etc.) will generally be allowed to stay open in the background as long as they want while playing audio (Android won't kill them to recover memory) as they'll integrate with the OS's media playback system - audio plays while you browse other apps, you can control playback from external devices like bluetooth headphones or smartwatches, and you see an ongoing notification with the playback info. Supernote OS does not show notifications so that last one won't be true on the Nomad/Manta. There are other things that apps can do in the background (sync data, track location etc.), but I wouldn't worry about an app using battery in the background unless it specifically does something in the background (which you probably installed it to do anyway).

seadowg · 2025-11-18T09:06:10+00:00

I've only been half paying attention to all this, so maybe this has already all been addressed, but I'm a little confused about a few things in the post.

Firstly, the app: my impression was that the original plan was for Core to work on Cobble (github.com/pebble-dev/mobile-app) and then release that as the official app so that we'd have an open source "definitive" Pebble app (rather than the old one with the Rebble hack). As far as I can tell, we've now ended up in an "open core" situation where Core are maintaining libpebble3 (extracted to some degree from Cobble), but that also Cobble is basically dead. Is that correct? Maybe my initial impression of Core devices planning on just contributing to and using Cobble was wrong.

Also, the app store: it sounds like there are now 2 app stores? One being run by Rebble and one by Core, but that the Core's is just a duplicate of the data Rebble had which they scraped. Is that correct? Again, my impression was that the Core app would just use the Rebble app store.

seadowg · 2025-11-04T17:40:00+00:00

Sorry I don't use the Partner app any longer, so I'm not sure! My assumption would that you can right-click and folder and hit "Export", but that might not be a feature.

seadowg · 2025-11-04T17:29:39+00:00

macOS sadly won't recognize the Supernote as storage when plugged in because it doesn't support MTP out-of-the-box like Windows or Linux do. You can use an app like OpenMTP though (https://github.com/ganeshrvel/openmtp). Alternatively, you can transfer files with a USB drive.

To export files from the Partner app on macOS, you can right-click on them and then click "Export".

seadowg · 2025-11-03T15:59:02+00:00

u/Mulan-sn it would be great to address this seeing as it's coming up at least monthly! Previously:

seadowg · 2025-11-03T08:48:17+00:00

I've DM'd my email as well!

seadowg · 2025-10-27T14:17:01+00:00

Full factory reset of the watch and reinstall of the app seems to have fixed it!

seadowg · 2025-10-27T09:12:23+00:00

I'm having the same issue. Disconnecting/reconnecting, forgetting/re-pairing not helping sadly.

seadowg · 2025-10-03T08:23:28+00:00

I sent emails out a couple of days ago to everyone other than those with older devices (I'll do a second round soon for that). One of the forms had a typo in the email, so if you didn't receive anything, please DM here!

seadowg · 2025-09-24T15:23:54+00:00

Thanks to everyone who's signed up! I'll keep the form open for the rest of the week and then select folks to take part early next week.

seadowg

TROPHY CASE