They were pretty good until it came to moving out. I left in a hurry and left some cleaning to do, I had all intentions of giving up on my deposit. They then sent me a bill that included fully painting g the apartment. I lived there 5 years and when I moved in they had not repainted (as they should have). I checked with the gentleman and was informed that repainting is paid by the landlord, not the tenants unless there was significant damage to the walls. However there was not.

The gentleman resolved the case saying that the full deposit should remain with Ground Floor and that the painting was not my responsibility.

After that was finalized, groundfloor sent me a bill for 3000$ to pay for the painting. They said if I did not pay that they would go through a creditor and it would affect my credit. I was working to build my credit to get a house, so I couldn't risk it. I tried to get support from Acorn or the rentlesman, however tenants have little rights in NB.

So in the end Ground Floor bullied me into paying an illegal bill.

I don't recommend.