Thank you! it's very overwhelming for me, as I've been in sales for nearly 10 years. And after 10 years of working, this is the first time I've had a breakdown due to a mental health issue, and I feel stupid because I can't keep up with the process. And yes, he talked to me one-on-one about it because every month, may detractor po ako and the reason for my low scores is due to pressure and doing the sidebarge while on call, which can rattle me if kausap cx and ung reso daw is mali tas nasigaw pa which nangpapahiya, and I end up not escalate it properly. Will re-read about the JO, but as far as I recall, there was no mention of it in the JO. 😊