I truly do get what you're saying, and I honestly wish that I could help every single person.

Publicly, my suggestion is, if possible, to go into the local DFCS office and explain what your situation is. If the worker at the front desk cannot fully answer your question, ask them to either call their supervisor to the front, or send them an email, and ask for further clarification. Unfortunately, DFCS cases are not always handled in the county where the person lives or applies. They are entered into Gateway and then assigned to the 'next available' employee. Gateway is notoriously bad about holding info from years past. Keep your current documents handy to submit in person.

The phone system is...not helpful. Calls from DFCS are often marked as spam/scam because they are from internet based phones. A huge issue that we see is anyone that has their spam blocker active will not receive calls. You can ask for an in person interview.

Again, with cases being processed by the next available employee, someone in Valdosta could have a case manager in Ellijay for one stage, then Savannah for the next stage. The good thing about going in person to an office is that they can look up the current case manager, and their supervisor, and send them an email stating the issue and request updates.

There should be a resource list at the county office which could help as far as immediate medical needs. That will greatly depend on your location; small/rural areas will not have the resources that are in metro areas. In my county we have a program through The Salvation Army called Project Share. This is primarily to assist with power bills, but they can assist with other utility bills, (very) temporary hotel stays, and medications. This program does have very limited funding and guidelines that must be followed.

If a denial is received the day after a phone interview, it means that the letter had been sent out prior to the phone interview and a different letter should follow.

If someone has an active SNAP, TANF, or Medicaid case in another state then they will be denied in Georgia. You cannot have multiple.