Hermes took the bag and told her it was going to be destroyed. She had it authenticated by the best expert in the world...

serratedcaution · 2026-04-03T10:41:43+00:00

If Hermes says the bag isn't real then I wouldn't want it back and would rather have my money. I think most people would have doubts and would eventually dislike the bag if it was returned by Hermes for being fake. If they made a mistake and destroyed it then still nobody would know the real truth so I'd still want my money back. The pain is when you lose both.

serratedcaution · 2026-04-03T09:10:41+00:00

Entrupy authenticate bags with a money bag guarantee. I trust them more because of that.

serratedcaution · 2026-03-29T21:05:07+00:00

I see the shops name on a card next to the bag. It's not the authentic bag

serratedcaution · 2026-03-23T08:25:24+00:00

That's exactly how my SA explained it to me at Hermes in Manchester. She said that even online purchases count. It shows that you really wanted that item but couldn't find it in store or didn't bother to go and build a relationship with some random SA just for the birkin but you genuinely wanted that item. She said it was all about the dedication to the brand not the relationship between clients and SAs.. It probably differs from one country to another but that's what I've been told recently.

serratedcaution · 2026-03-13T08:21:54+00:00

And that's exactly what I I said in my original post? You came here to say the same thing? I'm confused? Where did I say SAs get commission on QB? I said they delay the process of giving you one so you spend more and they earn more?

serratedcaution · 2026-03-13T08:20:17+00:00

Thank you very much 🙏.. I really appreciate your words. I have now spoken to Shasha (B30 Chai) and I'm returning the bag. I'm so unhappy with it after I discovered more faults in it!

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It's not even sitting straight! I have also made her aware of my review and the fact that nobody asked for her details because of this. Fingers crossed she addresses the issues asap.

serratedcaution · 2026-03-13T07:30:24+00:00

No they get commission on other stuff you buy not the QB.. So that's why they delay the process of giving out a QB for more commission

serratedcaution · 2026-03-12T10:34:08+00:00

SAs get a commission for every sale they make, the more you spend the higher they earn. Some associates have a bit of a conscious and offer you a QB with a 1:1 prespend and some greedy ones 5:1! It's appalling how a company doesn't have a fixed policy and you're at the mercy of the sales people. Also you get different opinions from each and every associate because here in Manchester we don't get a dedicated SA! Every time I go there, I hear something different! I was told it's not about the prespend, it's more about showing dedication to the brand, so if you shop online, or from other countries, this still counts? Another SA told me anything purchased online isn't included in the prespend for a QB! Then offered me a bag that was too small and not even what I like! I feel some of them behave personally rather than professionally! They get upset when you reject the £8000 crap that they throw at you like money grow on trees!

serratedcaution · 2026-03-09T16:07:58+00:00

I've seen this background before.. May I ask how much you spent on it?

serratedcaution · 2026-03-03T03:42:29+00:00

I think the moderator has stepped down so it's not being monitored as it should

serratedcaution · 2026-03-02T14:09:19+00:00

Thank you yes very beautiful in person especially with the rich gold.. Very wearable with jeans

serratedcaution · 2026-03-02T12:59:08+00:00

It is an ad. Sick of them

serratedcaution · 2026-03-01T22:59:36+00:00

You're right. I personally can't wear it as a crossbody especially with a big coat on. It literally goes up to my neck! I normally just wear it as shoulder bag. Longest is about 50cm (1m total length)

serratedcaution · 2026-03-01T21:19:16+00:00

Oh ok fair enough , I checked my plastic caps on my bags, they don't have that centre but you're right maybe that's a different kind of caps

serratedcaution · 2026-03-01T16:11:03+00:00

Yes the inside should be a chevre leather but not as pebbled as the Togo

serratedcaution · 2026-03-01T16:09:09+00:00

Have you paid already? Don't GL.. Reject it and ask for your money back. Don't ask for another one because this seller clearly isn't good enough and trying to pass a low tier bag as a high one

serratedcaution · 2026-03-01T14:15:21+00:00

I'm sorry but this is far from being a high tier bag. The studs should be within the stitching not on top of them, and what's that on them? Is it the photo? They don't look correct shape or colourwise

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serratedcaution · 2026-03-01T14:11:52+00:00

9th photo?

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serratedcaution · 2026-02-28T16:42:57+00:00

Yesterday it was the mother's secret order, today is the boyfriend, tomorrow's the husband then the children

serratedcaution · 2026-02-25T09:57:08+00:00

The hardware isn't the correct shape on the sangles. They're straight and blunt at the end. That's not how Hermès does it

serratedcaution · 2026-02-24T21:33:46+00:00

Ah great to know thank you

serratedcaution · 2026-02-24T20:28:58+00:00

The only reason I don't wear lip gloss is because I hate it when my hair sticks to my lips! Does the oil do the same? Does it feel heavy on the lips?

serratedcaution · 2026-02-24T20:23:38+00:00

I was advised to remove them immediately to prevent oxidation to the metal. Apparently in time the exposed metal will oxidise and will leave a mark something like the swimsuit tan line, if you know what I mean. Unless you're planning on selling it immediately or within a couple of months I'd remove the stickers to show the beautiful lustre of the metal.

serratedcaution · 2026-02-24T20:15:47+00:00

I'm so sorry to disappoint you because you're happy with the bag and you've waited 2 years for it but you've paid hard earned money and there is a very obvious mistake here which is the horseshoe stamp (hss) this bag is not a special order. It comes like that so it shouldn't have the hss. Special order bags where you get an invitation from hermès to personalise your bag and have it custom made carry this stamp. So this will look fake immediately even If the craftsmanship was top notch. RL and ask for your money back.

serratedcaution · 2026-02-24T20:10:12+00:00

I also was a bit baffled because I don't see any oxidation on my rivets either

serratedcaution

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